Global CMS Market Forecast: 2015-2019

Global CMS Market Forecast: 2015-2019

Who Is This Vendor Assessment For?

NelsonHall’s Healthcare Payer BPS profile on Genpact is a comprehensive assessment of Genpact’s offerings and capabilities designed for:

Sourcing managers monitoring the capabilities of existing suppliers of healthcare payer BPS services and identifying vendor suitability for healthcare payer RFPs

Vendor marketing, sales, and business managers looking to benchmark themselves against their peers

Financial analysts and investors specializing in the support services sector.

Key Findings & Highlights

This NelsonHall vendor assessment analyzes Genpact’s offerings and capabilities in the healthcare payer sector.

Genpact’s initial engagement in the healthcare payer sector was in 2003 with BUPA, which still continues as a client today; Genpact provides claims capture and processing support operations for BUPA. However, Genpact entered healthcare payer services with more service offerings in 2007, by using its existing claims administration experience and infrastructure from its F&A, insurance and banking services, and extending into healthcare claims services by supporting payers and pharmacies.

Scope of the Report

The report provides a comprehensive and objective analysis of Genpact’s healthcare payer BPO offerings and capabilities, and market and financial strengths, including:

Identification of the company’s strategy, emphasis, and new developments

Analysis of the company’s strengths, weaknesses, and outlook

Revenue estimates

Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts

Analysis of the company’s offerings and key service components

Analysis of the company’s delivery organization including the location of delivery locations.

The CMS market is increasingly becoming multi-channel in nature with web chat already strongly complementing voice and video chat emerging on the horizon in areas such as installation and technical support

WAHA is continuing to grow strongly in the U.S. but has yet to really become established in other geographies.

1. CMS Market Forecast by Geography
North America
UK & Ireland
Rest of Continental Europe
Africa and Middle East
Asia Pacific
Latin America
2. CMS Market Forecast by Service Type
Customer Management Services
Customer Care
Technical Support
Sales Generation
Social Media Outsourcing

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