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Getronics- Next Generation End-User Computing Services

Getronics- Next Generation End-User Computing Services

Who Is This Vendor Assessment Fo+H11:I13r?
NelsonHall’s Next Generation EUC Services vendor assessment for Getronics is a comprehensive assessment of Getronics’ next generation EUC services offerings and capabilities designed for:
- Sourcing managers monitoring the capabilities of existing suppliers of IT services and identifying vendor suitability for EUC services
- Vendor marketing, sales and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in EUC services sector.

Key Findings & Highlights
Getronics has 4,500 employees and in 2016 it had revenues of ~€500m. It provides services including workplace management, managed cloud, UC&C, networks, and applications. It operates in 22 countries including the U.K., Germany, France, Belgium, Spain, the Netherlands, Malaysia, Singapore, India, and Thailand.

Getronics provides next generation end-user computing services under its Digital Workspace offerings. It handles ~2m service desk contacts annually, with ~1.3k service desk agents across six global service desk locations, supporting 22 languages.

Getronics is now focusing its run services on the end-user experience, and through next-generation proactive support.

Scope of the Report
The report provides a comprehensive and objective analysis of Getronics’ next generation EUC service offerings, capabilities and market and financial strength, including:
- Analysis of the company’s offerings and key service components
- Revenue estimates
- Identification of the company’s strategy, emphasis and new developments
- Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
- Analysis of the company’s strengths, weaknesses and outlook.


1. Background
2. Revenue Summary
3. Key Offerings
4. Delivery Capability and Partnerships
5. Target Markets
6. Strategy
7. Strengths and Challenges
8. Outlook

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