Genpact - Analytics and Reporting BPS in Banking

Genpact - Analytics and Reporting BPS in Banking

Who Is This Vendor Assessment For?

NelsonHall’s Analytics and Reporting BPS in Banking vendor assessment for Genpact is a comprehensive assessment of Genpact’s analytics and reporting BPS in banking offerings and capabilities designed for:

Sourcing managers monitoring the capabilities of existing suppliers of capital market process outsourcing and identifying vendor suitability for analytics and reporting BPS in banking RFPs

Vendor marketing, sales and business managers looking to benchmark themselves against their peers

Financial analysts and investors specializing in the support services sector.

Key Findings & Highlights

This NelsonHall assessment analyzes Genpact’s offerings and capabilities in analytics and reporting BPS in banking. Genpact is one of a number of analytics and reporting BPS companies analyzed in NelsonHall’s comprehensive industry analysis programs.


Genpact began delivering financial industry-specific processes (including analytics BPS) to General Electric Capital in 1998 (two years after the founding of GECIS, which at the time was part of General Electric). The financial services experience gained with GE Capital allowed Genpact to bid for other financial services business.

This vendor profile focuses on analytics and reporting BPS. Initially, analytics were provided for F&A within the accounts receivable process (collections for loans and leases). When GECIS went public as Genpact in 2005, Genpact began acquiring other financial institutions as clients for analytics and reporting BPS.

Delivery Capabilities

Genpact’s analytics and reporting BPS delivers services from four delivery centers:

NCR (capital region)




Target Markets

Genpact’s primary targets for analytics and reporting BPS are:

GE Capital

Top U.S. banks

Mid-tier U.S. banks

Tier one mortgage servicers

Auto finance captives

Large wealth management firms in the U.S.

Commercial finance companies in the U.S.

Tier one and regional European banks (especially Germany and Nordics)

Tier one Australian banks

Large U.K. banks.

In future, Genpact will continue to target U.S., U.K., German speaking, Nordics, and Australian financial institutions.

Strategic Direction

Genpact is looking to grow its analytics and reporting BPS business by:

Deploying an analytics and reporting platform, Intelligent Process Insights Engine (IPIE), to facilitate an automated set of services, adapted to individual client engagements

Working with universities and partners to access the required skills, which are in short supply in the industry

Scaling support for existing clients by supporting compliance efforts, primarily via shared services.

1. Background
2. Revenue Summary
3. Key Offerings
4. Delivery Capability and Partnerships
5. Target Markets
6. Strategy
7. Strengths & Challenges
8. Outlook

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