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EXL - Business Process Transformation through RPA and AI

EXL - Business Process Transformation through RPA and AI

Who Is This Vendor Assessment For?
NelsonHall’s Business Process Transformation through RPA & AI profile of EXL Services is a comprehensive assessment of EXL’s automationcentric service offerings and capabilities in support of business process transformation designed for:
- Sourcing managers monitoring the capabilities of existing suppliers to deliver process transformation and automation using RPA and/or AI technologies and identifying vendor suitability for RFPs seeking automation-led process transformation or business process services
- Vendor marketing, sales and business managers looking to benchmark themselves against their peers
- Financial analysts and investors specializing in the support services sector.

Key Findings & Highlights
EXL began introducing Business Process Automation enablers to complement its point automation solutions in 2012, increasing its emphasis on embedded analytics and packaged domain solutions in 2013, before introducing RPA capability early in 2015, and subsequently developing digital solutions based on combinations of platforms and RPA & AI technologies.
The company initially focused on digital transformation within its operations management/BPS clients but is now focusing on assisting organizations in digital transformation more widely and in support of retained operations as well as within BPS engagements.
In support of this objective, EXL has upgraded its EXLerator framework to its Digital EXLerator Framework and is developing packaged domain models, new digital process models, that can be implemented within BPS contracts or sold in standalone form to digitalize client retained operations.
In addition, EXL is now placing greater emphasis on transforming and digitalizing the “customer experience” across the organization and aims to transform its clients’ outsourced & retained operations through:
- Driving customer experience & interaction
- Digitalization of operations
- Application of packaged digital solutions.
EXL uses both proprietary RPA and AI software as well as partner platforms, partner platforms typically being used where there is a strong customer preference or large-scale interfacing with legacy systems is required.

Scope of the Report
The report provides a comprehensive and objective analysis of EXL’s
offerings, capabilities, and market presence in support of business
process transformation through the application of RPA and AI technology
including:
Analysis of the company’s offerings and key service components for
achieving business process transformation through the application of
RPA and AI technology
Analysis of the company’s delivery organization for delivering
business process transformation through the application of RPA and
AI technology
Analysis of the profile of the company’s RPA and AI-based services
customer base, including the company’s targeting strategy and
examples of current contracts
Revenue estimates for the company’s RPA and AI-centric services
Identification of the company’s strategy, emphasis and new
developments in support of business process transformation through
the application of RPA and AI technology
Analysis of the company’s strengths, weaknesses and outlook in
achieving business process transformation through the application of
RPA and AI technology.


1. Background
2. Revenue Summary
3. Key Offerings
4. Delivery Capability and Partnerships
5. Target Markets
6. Strategy
7. Strengths & Challenges
7.1 Strengths
7.2 Challenges
8. Outlook

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