Concentrix - Customer Experience Operations Transformation

Concentrix - Customer Experience Operations Transformation

Who is This Vendor Assessment For?

NelsonHall’s CX Operations Transformation profile on Concentrix is a comprehensive assessment of Concentrix’s offerings and capabilities, designed for:
• Sourcing managers monitoring the capabilities of existing suppliers of CX services and identifying vendor suitability for security services RFPs
• Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
• Financial analysts and investors specializing in the CX Services sector.

Key Findings & Highlights

Concentrix has repositioned its offerings into four categories: design the experience, power the solution, deliver exceptional moments and innovate on insights. The goal is to orchestrate the different parts of the transformation and offer a comprehensive approach to target Chief Digital Officer roles and acquire executive support.

Scope of the Report

The report provides a comprehensive and objective analysis of Concentrix’s CX services offerings and capabilities, and market and financial strengths, including:
• Identification of the company’s strategy, emphasis, and new developments
• Analysis of the company’s strengths, weaknesses, and outlook
• Revenue estimates
• Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
• Analysis of the company’s offerings and key service components
• Analysis of the company’s delivery organization including the location of delivery locations.


1. Background
2. Revenue Summary
3. Key Offerings
4. Delivery Capabilities
4.1 Delivery Capability
4.2 Platforms and Intellectual Property
5. Target Markets
6. Strategy
7. Strengths & Challenges
7.1. Strengths
7.2. Challenges
8. Outlook

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