Concentrix - CMS in Healthcare (Payer and Provider Support)

Concentrix - CMS in Healthcare (Payer and Provider Support)

Who Is This Vendor Assessment For?

NelsonHall’s CMS in healthcare industry sector profile on Concentrix is a comprehensive assessment of Concentrix’s healthcare (payer and provider) sector customer management services (CMS) offerings and capabilities, designed for:

Sourcing managers monitoring the capabilities of existing suppliers of CMS to serve the healthcare sector and identifying vendor suitability for CMS RFPs

Vendor marketing, sales and business managers looking to benchmark themselves against their peers

Financial analysts and investors specializing in the support services sector.

Key Findings & Highlights

Concentrix Corporation (Concentrix) is a wholly owned subsidiary of SYNNEX Corporation, which is a public company. Concentrix is headquartered in Fremont, California. It has operations in 25 countries, and has ~54k employees supporting clients from ~70 locations.

The majority of Concentrix’s CMS healthcare clients are based in the U.S. It provides CMS in support in a range of offerings including:

Payer support:

Member acquisition and enrollment

Claims processing and adjudication

Analytics and automation

Billing and collections

Voice of customer (VOC) program.

Provider support:

Clinical claims review

Provider appeals

Provider coding

Validation and verification

Accounts receivable.

Concentrix has delivery centers in support of its CMS healthcare clients in India, the Philippines, the U.S., Nicaragua, and Costa Rica.

Scope of the Report

The report provides a comprehensive and objective analysis of Concentrix’s healthcare sector CMS offerings, capabilities, and market and financial strength, including:

Identification of the company’s strategy, emphasis and new developments

Analysis of the company’s strengths, weaknesses and outlook

Revenue estimates

Analysis of the profile of the company’s CMS healthcare sector customer base, including the company’s targeting strategy and examples of current contracts

Analysis of the company’s healthcare sector CMS offerings and key service components

Analysis of the company’s delivery organization including the geography of delivery locations used for CMS healthcare sector clients.

1. Background
2. Revenue Summary
3. Key Offerings
4. Delivery Capability and Partnerships
5. Target Markets
6. Strategy
7. Strengths & Challenges
8. Outlook

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