Capita - New World Workforce Management

Capita - New World Workforce Management

Who is This Vendor Assessment For?

NelsonHall’s New World Workforce Management profile on Capita is a comprehensive assessment of Capita offerings and capabilities, designed for:
• Sourcing managers monitoring the capabilities of existing suppliers of Workforce Management and identifying vendor suitability for Workforce Management RFPs
• Vendor marketing, sales, and business managers looking to managers developing strategies to target service opportunities and benchmark themselves against their peers
• Financial analysts and investors specializing in the Workforce Management sector.

Key Findings & Highlights

NelsonHall’s vendor assessment analyzes Capita’s offerings and capabilities in Workforce Management services. Capita plc (Capita) is a public company traded on the London Stock Exchange and headquartered in London, U.K. It is a provider of technology-enabled business process management and outsourcing solutions. Its Workforce Management software division is part of its Software division, which is one of 6 divisions, full list below (with an approximate share of revenue FY2019):
• Software (10%), includes Retain International, Pay360, One Housing, and Workforce Management.
• People Solutions (14%)
• Customer Management (22%)
• Government Services (21%)
• Digital Solutions (20%)
• Specialist Services (20%).

Capita entered the Workforce Management software market in 2015 when it acquired Isys Group Ltd, a workforce management software company specializing in time and attendance systems, workforce scheduling, and employee screening. Isys Group had developed its specialized Workforce Management applications over 15 years and had clients in sectors such as facilities management, food processing, manufacturing and logistics. At the time, Isys Group had 48 employees based in Swindon.

Since the acquisition, Capita’s Workforce Management software has supported Capita’s wider BPO business. For example, its Workforce Management software is deployed in the DFR (Defence, Fire Rescue) contract and is now being deployed to schedule COVID Testers for the University of York.

Capita’s Workforce Management software (known as iTime) was developed using Visual Basic 6 on-premise technology, in 2018 Capita secured $4m funding to develop a multi-tenant SaaS version and launched its new product “Intelligent Workforce” (also known as iWorkforce). It was launched this year, in January 2021. The first version is suitable for small needs, and currently, it has five clients. Later this year, it is expected to release a version for larger clients (iWorkforce Professional).

Today it has ~420 workforce management software clients, some being very large such as ISS and Dnata. It is U.K.-focused and solely targets the U.K. market.

Capita has ~85 employees supporting Workforce Management, of which ~60% are based in Pune India and 40% based in the UK. All its services are supported remotely except hardware engineering provided on-site where a device cannot be fixed remotely.

Scope of the Report

The report provides a comprehensive and objective analysis of Capita’s Workforce Management services offerings and capabilities, and market and financial strengths, including:
• Identification of the company’s strategy, emphasis, and new developments
• Analysis of the company’s strengths, weaknesses, and outlook
• Revenue estimates
• Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
• Analysis of the company’s offerings and key service components
• Analysis of the company’s delivery organization including the location of delivery locations.

1. Background
2. Revenue Summary
3. Key Offerings
4. Delivery Capability and Partnerships
5. Target Markets
6. Strategy
7. Strengths & Challenges
7.1. Strengths
7.2. Challenges
8. Outlook

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