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Capita & KnowledgePool - Learning BPO

Capita & KnowledgePool - Learning BPO

Who Is This Vendor Assessment For?

NelsonHall’s Learning BPO (LBPO) vendor assessment for Capita & KnowledgePool is a comprehensive assessment of Capita & KnowledgePool’s LBPO offering and capabilities, designed for:

Sourcing managers monitoring the capabilities of existing suppliers of LBPO and identifying vendor suitability for LBPO RFPs

Vendor marketing, sales, and business managers looking to benchmark themselves against their peers

Financial analysts and investors specializing in the LBPO sector.

Key Findings & Highlights

Capita and KnowledgePool provide learning BPO (LBPO) services to both the government and the private sector, with Capita focusing on the public sector and KnowledgePool focusing on the private sector.

LBPO services include the following services: learning consultancy, learning delivery, training administration, and vendor/supplier management.

Historically, LBPO bundles across both companies have primarily focused on:

Training administration and vendor management

Training delivery and training administration.

Capita and KnowledgePool both primarily target U.K. headquartered organizations for its learning services with 5k employees or more.

Recent activity included signing clients to the Civil Service Training framework, adding two private sector clients, and renewing four existing clients.

Scope of the Report

The report provides a comprehensive and objective analysis of Capita & KnowledgePool’s LBPO offering, capabilities, and market and financial strength, including:

Identification of the company’s strategy, emphasis, and new developments

Analysis of the company’s strengths, weaknesses, and outlook

Revenue estimates

Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts

Analysis of the company’s offerings and key service components

Analysis of the company’s delivery organization including the location of delivery locations.


1. Background
2. Revenue Summary
3. Key Offerings
4. Delivery Capability and Partnerships
5. Target Markets
6. Strategy
7. Strengths & Challenges
8. Outlook

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