NelsonHall’s Transforming Customer Management Services (CMS)Through Analytics profile on CSS Corp is a comprehensive assessment ofCSS Corp’s offerings and capabilities designed for: Sourcing managers monitoring the capabilities of existing suppliers ofCMS and identifying vendor suitability for CMS RFPs Vendor marketing, sales, and business managers looking tobenchmark themselves against their peers Financial analysts and investors specializing in the support servicessector.
Key Findings & Highlights
CSS Corp offers analytics as embedded services as part of its CMSofferings, primarily through its proprietary suite of platforms for multichannel,analytics-as-a-service, and automation platforms.CSS Corp offers analytics in customer management services in: Data management Analytics Resource optimization Predictive and prescriptive analytics Consulting and CX analytics.
Scope of the Report
The report provides a comprehensive and objective analysis of CSSCorp’s CMS analytics offerings and capabilities, and market and financialstrengths, including: Identification of the company’s strategy, emphasis, and newdevelopments Analysis of the company’s strengths, weaknesses, and outlook Revenue estimates Analysis of the profile of the company’s customer base including thecompany’s targeting strategy and examples of current contracts Analysis of the company’s offerings and key service components Analysis of the company’s delivery organization including the locationof delivery locations.