CSS Corp - Customer Management Services

CSS Corp - Customer Management Services

Who Is This Vendor Assessment For?
NelsonHall’s Customer Management Services (CMS) profile on CSS Corp is a comprehensive assessment of CSS Corp’s offerings and capabilities designed for:
 Sourcing managers monitoring the capabilities of existing suppliers of CMS and identifying vendor suitability for CMS RFPs
 Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
 Financial analysts and investors specializing in the support services sector.

Key Findings & Highlights
CSS Corporation (CSS Corp) started as a software development company in 1996; four years later it evolved into a support organization, with an initial focus on enterprise and consumer support for the high tech sector. In 2012, the company expanded its focus beyond the high tech sector to retailers and telecommunications organizations that market electronic devices.
CSS Corp employs ~5.5k employees in 15 delivery locations, and supports 25 languages.
CSS Corp provides a range of CMS offerings with a focus on mobile enabled support services and the home automation and IoT sectors:
Customer care
Subscription management
Technical support
Premium technical support
Mobile enabled support services.

Scope of the Report
The report provides a comprehensive and objective analysis of CSS Corp’s CMS offerings and capabilities, and market and financial strengths, including:
Identification of the company’s strategy, emphasis, and new developments
Analysis of the company’s strengths, weaknesses, and outlook
Revenue estimates
Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
Analysis of the company’s offerings and key service components
Analysis of the company’s delivery organization including the location of delivery locations.

1. Background
2. Revenue Summary
3. Key Offerings
4. Delivery Capability and Partnerships
5. Target Markets
6. Strategy
7. Strengths & Challenges
8. Outlook

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