CSS Corp - CX Services in Retail and CPG

CSS Corp - CX Services in Retail and CPG

Who Is This Vendor Assessment For?
NelsonHall’s Customer Experience Services in Retail and CPG report on CSS Corp is a comprehensive assessment of CSS Corp offerings and capabilities designed for:
• Sourcing managers monitoring the capabilities of existing suppliers of CXS and identifying vendor suitability for CXS RFPs
• Vendor marketing, sales, and business managers looking to benchmark themselves against their peers
• Financial analysts and investors specializing in the support services sector.

Key Findings & Highlights
For the retail and CPG sector, CSS Corp has retail operations offerings, including e-commerce management, store management, distribution management, service desk, and IT operations. Its CX services offerings cover support, loyalty and retention services, specific personalization services such as customer behavior modeling and persona-based recommendations, and customer journey optimization with proactive notifications, add-ons for frequently used items, and 'click and pick' enablement.

Scope of the Report
The report provides a comprehensive and objective analysis of CSS Corp customer experience services offerings and capabilities, and market and financial strengths in the retail and CPG sectors, including:
• Identification of the company’s strategy, emphasis, and new developments
• Analysis of the company’s strengths, weaknesses, and outlook
• Revenue estimates
• Analysis of the profile of the company’s customer base including the company’s targeting strategy and examples of current contracts
• Analysis of the company’s offerings and key service components
• Analysis of the company’s delivery organization including the location of delivery sites.


1. Background
2. Revenue Summary
3. Key Offerings
4. Delivery Capability and Partnerships
4.1 Delivery Capability
4.2 Platforms and Intellectual Property
4.3 Commercial Models
5. Target Markets
6. Strategy
7. Strengths & Challenges
7.1 Strengths
7.2 Challenges
8. Outlook

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