CSC - RPA and AI in Banking BPS
Who Is This Vendor Assessment For?
NelsonHall’s Retail Banking BPS Vendor Assessment for CSC is a comprehensive assessment of CSC’s RPA and AI offerings and capabilities for the banking industry designed for:
Sourcing managers monitoring the capabilities of existing suppliers of RPA and AI services and identifying vendor suitability for banking industry (consumer banking, commercial banking, and capital markets) RPA and AI services RFPs
Vendor marketing, sales and business managers looking to benchmark themselves against their peers
Financial analysts and investors specializing in the support services sector.
Key Findings & Highlights
This NelsonHall assessment analyzes CSC’s offerings and capabilities in RPA and AI services for the banking industry. CSC is one of a number of banking services vendors analyzed in NelsonHall’s comprehensive industry analysis programs.CSC began its AI and RPA practices at different times, with AI starting first.Called cognitive automation by CSC, AI was started at CSC for the banking industry in 2010, and initially built from the IP which it developed for the public sector to mitigate cyber fraud. AI in banking uses machine learning capabilities to identify bad actors and to allow the bank to intervene to stop the fraud.RPA was started at Xchanging (a May 2016 acquisition see below) in 2013. It set up two key capabilities in its initial RPA practice:
to identify business cases, benefits, and techniques
Insurance industry-specific RPA operations, because Xchanging providedcomprehensive BPS services to ~300 insurance clients.The RPA services were rolled out as follows:
RPA consulting and operations only for Xchanging internal operations, including its BPS operations
set up RPA practice for external delivery, by selecting technology, establishing business cases, and pursuing accreditation
obtained Blue Prism accreditation.The initial use of RPA was in the insurance industry, on ten processes atLloyd’s of London using ten BOTS from Blue Prism. The BOTS supported four processes:
Validation and creation of premium advice notes, which brokers use to submit premiums
Claims processing.Over time, this engagement has grown to 27 BOTS and twelve processes supported.CSC has often built capabilities by acquisition. Key acquisitions include:
Xchanging (May 2016):
which brought CSC:
Extensive IT and BPS capabilities for the insurance industry
Fixnetix (September 2015):
which brought CSC:
Managed trading solutions and services in capital markets.These capabilities will help CSC develop its cognitive automation and RPA capabilities for the market.
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