Market Research Logo

Global Service Delivery Automation Market - Segmented by Type (IT Process Automation, Business Process Automation), Organization Size (Large Enterprise, Small and Medium Enterprises (SMEs)), End Users and Region - Growth, Trends and Forecast (2018 - 2023)

Global Service Delivery Automation Market - Segmented by Type (IT Process Automation, Business Process Automation), Organization Size (Large Enterprise, Small and Medium Enterprises (SMEs)), End Users and Region - Growth, Trends and Forecast (2018 - 2023)

Service Delivery Automation Market is expected to grow at a CAGR of over 25% during the forecast period (2018-2023). The market for service delivery automation market is increasing at significant momentum across the world, thanks to the emergence of advanced process analytics, increased adoption of new technologies and, which are driving the service delivery automation market growth to the large extent. Service delivery automation helps to enable a digitally equipped business or enterprise to transform their service delivery and operations process to bring accuracy, cost savings, and productivity scale to the next level. Additionally, it generates a large amount of valuable information and rich data, which groups smarter and faster decision-making, right from optimizing the current processes and operations to predict when, where, and how to provide best new products and services.

Growing Demand for advanced process analytics

Companies across diverse verticals are repetitively trying to find out the new areas through which they can reduce their total operational costs. Service delivery automation is one such area where this objective can be achieved. Service delivery automation mainly refers to the replacement of human workforce with the new technology to reduce the operational costs which will eliminate the human error and thus can be led to the achievement of additional benefits.

Increasingly the service delivery automation vendors are forming the strategic partnerships with technology leaders to combine their products with the latest technologies or some service delivery automation vendors that will develop technologies on their own and can automate their products accordingly to compete with these technology vendors.

North America the largest market in terms of global share

The North America region is projected to have the largest growth in demand, during the forecast period (2018-2023), which provides a suitable environment for startups and SMEs, in terms of government regulations and compliance. Owing to this, enterprises are growing rapidly in this North America region and have a heavy demand for service delivery automation. Therefore, the North American region is to have the highest market share in the Service Delivery Automation Market. The major trends responsible for the growth of Service Delivery Automation market in the North American region include the diverse packaging increases demand for advanced sensing technology which will directly impact the increase of automated products.

Improved technology and streamlined global supply chains/ logistics have untied the United States manufacturing from the limitations of geography. This emergence of international logistics networks means that the U.S. manufacturers can now efficiently and effectively deliver the finished products and raw materials anywhere around the globe. This trend has massively increased the economic opportunities of U.S. manufacturers and international competitors.

According to the Robotic Industries Association, 40% more robots were sold last year in the U.S., compared with four years prior.


Key developments in the market

October 2017 - EY has done partnership with UiPath, the provider of software solutions for process automation (RPA) and automation intelligence (AI), which aims to help the various organizations all around the globe to implement and benefit from the advantages of RPA.

March 2017 - Cisco and IBM has done partnership to expand new offering for VersaStack with this expansion that will enable the hybrid IT and software defined, cloud-scale storage applications

January 2017 - Accenture and Blue Prism Team has done partnership to provide robotic process automation to help clients accelerate business results, improve employee and customer experience and to provide the next generation of the digital workforce.

Major Players: IBM CORPORATION, UIPATH SRL, IPSOFT INC., BLUE PRISM, XEROX CORPORATION, NICE SYSTEMS LTD., CELATON LIMITED, AUTOMATION ANYWHERE INC., ARAGO GMBH, GENFOUR LTD. , EXILANT TECHNOLOGIES PRIVATE LIMITED, and SUTHERLAND GLOBAL SERVICES, amongst others.

Reasons to Purchase this Report

Provides latest insights into Global Service Delivery Automation Market
Analyzing various perspectives of the market with the help of Porter’s five forces analysis
To understand the dominating technology in the market
The region that is expected to witness the fastest growth during the forecast period
Identify the latest developments, market shares and strategies employed by the major market players
3 months analyst support along with the Market Estimate sheet (in Excel)

This report can be customized to meet the desired requirements. Please connect with our representative, who will ensure you get a report that suits your needs.

Please note: This publisher does offer titles that are created upon receipt of order. If you are purchasing a PDF Email Delivery option above, the report will take approximately 2 business days to prepare and deliver.


1. Introduction
1.1 Key Study Deliverables
1.2 Market Definition
1.3 Study Assumptions
2. Research Methodology
3. Executive Summary
4. Market Insights
4.1 Market Overview
4.2 Porter's Five Forces Analysis
4.2.1 Bargaining Power of Suppliers
4.2.2 Bargaining Power of Consumers
4.2.3 Threat of New Entrants
4.2.4 Threat of Substitute Products and Services
4.2.5 Competitive Rivalry in the Industry
4.3 Industry Value Chain Analysis
4.4 Industry Policies
5. Market Dynamics
5.1 Market Drivers
5.1.1 Enhanced productivity & reduced cycle time
5.1.2 Advanced process analytics
5.1.3 Improved quality, accuracy and compliance
5.1.4 Efficiency and cost reduction
5.2 Market Challenges
5.2.1 Lack of Qualified and Skilled Workforce
5.2.2 Lack of Awareness Among End-Users
5.2.3 High training cost
6. Technology Snapshot
7. Global Service Delivery Automation Market
7.1 By Type
7.1.1 IT Process Automation
7.1.2 Business Process Automation
7.2 By Organization Size
7.2.1 Large Enterprise
7.2.2 Small & Medium Enterprises (SMEs)
7.3 By End User Industry
7.3.1 BFSI
7.3.2 IT, Telecommunication and Media
7.3.3 Hospitality and Transportation
7.3.4 Retail and Consumer Goods
7.3.5 Healthcare & Pharmaceuticals
7.3.6 Manufacturing and Automobile
7.3.7 Others
7.4 By Region
7.4.1 North America
7.4.1.1 U.S.
7.4.1.2 Canada
7.4.2 Europe
7.4.2.1 U.K.
7.4.2.2 Germany
7.4.2.3 France
7.4.2.4 Rest of Europe
7.4.3 Asia-Pacific
7.4.3.1 Japan
7.4.3.2 China
7.4.3.3 India
7.4.3.4 Rest of Asia - Pacific
7.4.4 Latin America
7.4.5 Middle East & Africa
8. Competitive Intelligence - Company Profiles
8.1 IBM Corporation
8.2 Uipath SRL
8.3 Ipsoft Inc.
8.4 Blue Prism
8.5 Xerox Corporation
8.6 Nice Systems Ltd.
8.7 Celaton Limited
8.8 Automation Anywhere Inc.
8.9 Arago GmbH
8.10 Genfour Ltd.
8.11 Exilant Technologies Private Limited
8.12 Sutherland Global Services
*List Not Exhaustive
9. Investment Analysis
10. Future of Global Service Delivery Automation Market

Download our eBook: How to Succeed Using Market Research

Learn how to effectively navigate the market research process to help guide your organization on the journey to success.

Download eBook

Share this report