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BPO Services in the United States

Publisher MarketLine
Published Nov 13, 2025
Length 48 Pages
SKU # MTLN20768121

Description

BPO Services in the United States

Summary

BPO Services in the United States industry profile provides top-line qualitative and quantitative summary information including: market share, market size (value and volume 2019-24, and forecast to 2029). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Key Highlights
  • Business Process Outsourcing (BPO) services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, finance & accounting, human resources, knowledge process outsourcing, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
  • The US BPO services market recorded revenues of $121.4 billion in 2024, representing a compound annual growth rate (CAGR) of 3.6% between 2019 and 2024.
  • The HR outsourcing segment accounted for the market's largest proportion in 2024, with total revenues of $38.5 billion, equivalent to 31.7% of the market's overall value.
  • In 2024, the US accounted for a share of 90.0% of the North American BPO services market.
Scope
  • Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in the United States
  • Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in the United States
  • Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
  • Add weight to presentations and pitches by understanding the future growth prospects of the United States bpo services market with five year forecasts by both value and volume
Reasons to Buy
  • What was the size of the United States bpo services market by value in 2024?
  • What will be the size of the United States bpo services market in 2029?
  • What factors are affecting the strength of competition in the United States bpo services market?
  • How has the market performed over the last five years?
  • Who are the top competitors in the United States's bpo services market?

Table of Contents

48 Pages
1 Executive Summary
1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Market rivalry
1.6. Competitive landscape
2 Market Overview
2.1. Market definition
2.2. Market analysis
3 Market Data
3.1. Market value
4 Market Segmentation
4.1. Category segmentation
4.2. Geography segmentation
5 Market Outlook
5.1. Market value forecast
6 Five Forces Analysis
6.1. Summary
6.2. Buyer power
6.3. Supplier power
6.4. New entrants
6.5. Threat of substitutes
6.6. Degree of rivalry
7 Competitive Landscape
7.1. Who are the leading players?
7.2. What strategies do the leading players follow?
7.3. What were the most recent market developments?
8 Company Profiles
8.1. Accenture Plc
8.2. Infosys Ltd
8.3. Cognizant Technology Solutions Corp
8.4. TD SYNNEX Corp
9 Macroeconomic Indicators
9.1. Country data
10 Appendix
10.1. Methodology
10.2. Industry associations
10.3. Related MarketLine research
10.4. About MarketLine
List of Tables
Table 1: United States BPO services market value: $ million, 2019-24
Table 2: United States BPO services market category segmentation: % share, by value, 2019-24
Table 3: United States BPO services market category segmentation: $ million, 2019-24
Table 4: United States BPO services market geography segmentation: $ million, 2024
Table 5: United States BPO services market value forecast: $ million, 2024-29
Table 6: Accenture Plc: Key Facts
Table 7: Accenture Plc: Annual Financial Ratios
Table 8: Accenture Plc: Key Employees
Table 9: Accenture Plc: Key Employees Continued
Table 10: Accenture Plc: Key Employees Continued
Table 11: Accenture Plc: Key Employees Continued
Table 12: Infosys Ltd: Key Facts
Table 13: Infosys Ltd: Annual Financial Ratios
Table 14: Infosys Ltd: Key Employees
Table 15: Infosys Ltd: Key Employees Continued
Table 16: Cognizant Technology Solutions Corp: Key Facts
Table 17: Cognizant Technology Solutions Corp: Annual Financial Ratios
Table 18: Cognizant Technology Solutions Corp: Key Employees
Table 19: Cognizant Technology Solutions Corp: Key Employees Continued
Table 20: TD SYNNEX Corp: Key Facts
Table 21: TD SYNNEX Corp: Annual Financial Ratios
Table 22: TD SYNNEX Corp: Key Employees
Table 23: United States Size of Population (Million), 2020-24
Table 24: United States Real GDP (Constant 2010 Prices, $ Billion), 2020-24
Table 25: United States GDP (Current Prices, $ Billion), 2020-24
Table 26: United States Inflation, 2020-24
Table 27: United States Consumer Price Index (Absolute), 2020-24
Table 28: United States Exchange Rate, 2019-24
List of Figures
Figure 1: United States BPO services market value: $ million, 2019-24
Figure 2: United States BPO services market category segmentation: $ million, 2019-24
Figure 3: United States BPO services market geography segmentation: % share, by value, 2024
Figure 4: United States BPO services market value forecast: $ million, 2024-29
Figure 5: Forces driving competition in the BPO services market in the United States, 2024
Figure 6: Drivers of buyer power in the BPO services market in the United States, 2024
Figure 7: Drivers of supplier power in the BPO services market in the United States, 2024
Figure 8: Factors influencing the likelihood of new entrants in the BPO services market in the United States, 2024
Figure 9: Factors influencing the threat of substitutes in the BPO services market in the United States, 2024
Figure 10: Drivers of degree of rivalry in the BPO services market in the United States, 2024

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