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BPO Services in the United Kingdom

Publisher MarketLine
Published Nov 13, 2025
Length 50 Pages
SKU # MTLN20768423

Description

BPO Services in the United Kingdom

Summary

BPO Services in the United Kingdom industry profile provides top-line qualitative and quantitative summary information including: market size (value 2019-24, and forecast to 2029). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Key Highlights
  • Business Process Outsourcing (BPO) services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, finance & accounting, human resources, knowledge process outsourcing, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
  • The UK BPO services market recorded revenues of $15.7 billion in 2024, representing a compound annual growth rate (CAGR) of 4.6% between 2019 and 2024.
  • The vertical-specific BPO segment accounted for the market's largest proportion in 2024, with total revenues of $4 billion, equivalent to 25.3% of the market's overall value.
  • In 2024, the UK accounted for a share of 20.8% of the European BPO services market.
Scope
  • Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in the United Kingdom
  • Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in the United Kingdom
  • Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
  • Add weight to presentations and pitches by understanding the future growth prospects of the United Kingdom bpo services market with five year forecasts
Reasons to Buy
  • What was the size of the United Kingdom bpo services market by value in 2024?
  • What will be the size of the United Kingdom bpo services market in 2029?
  • What factors are affecting the strength of competition in the United Kingdom bpo services market?
  • How has the market performed over the last five years?
  • What are the main segments that make up the United Kingdom's bpo services market?

Table of Contents

50 Pages
1 Executive Summary
1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Market rivalry
1.6. Competitive landscape
2 Market Overview
2.1. Market definition
2.2. Market analysis
3 Market Data
3.1. Market value
4 Market Segmentation
4.1. Category segmentation
4.2. Geography segmentation
5 Market Outlook
5.1. Market value forecast
6 Five Forces Analysis
6.1. Summary
6.2. Buyer power
6.3. Supplier power
6.4. New entrants
6.5. Threat of substitutes
6.6. Degree of rivalry
7 Competitive Landscape
7.1. Who are the leading players?
7.2. What strategies do the leading players follow?
7.3. What were the most recent market developments?
8 Company Profiles
8.1. Accenture Plc
8.2. Capgemini SE
8.3. Infosys Ltd
8.4. Capita Plc
9 Macroeconomic Indicators
9.1. Country data
10 Appendix
10.1. Methodology
10.2. Industry associations
10.3. Related MarketLine research
10.4. About MarketLine
List of Tables
Table 1: United Kingdom BPO services market value: $ million, 2019-24
Table 2: United Kingdom BPO services market category segmentation: % share, by value, 2019-24
Table 3: United Kingdom BPO services market category segmentation: $ million, 2019-24
Table 4: United Kingdom BPO services market geography segmentation: $ million, 2024
Table 5: United Kingdom BPO services market value forecast: $ million, 2024-29
Table 6: Accenture Plc: Key Facts
Table 7: Accenture Plc: Annual Financial Ratios
Table 8: Accenture Plc: Key Employees
Table 9: Accenture Plc: Key Employees Continued
Table 10: Accenture Plc: Key Employees Continued
Table 11: Accenture Plc: Key Employees Continued
Table 12: Capgemini SE: Key Facts
Table 13: Capgemini SE: Annual Financial Ratios
Table 14: Capgemini SE: Key Employees
Table 15: Capgemini SE: Key Employees Continued
Table 16: Infosys Ltd: Key Facts
Table 17: Infosys Ltd: Annual Financial Ratios
Table 18: Infosys Ltd: Key Employees
Table 19: Infosys Ltd: Key Employees Continued
Table 20: Capita Plc: Key Facts
Table 21: Capita Plc: Annual Financial Ratios
Table 22: Capita Plc: Key Employees
Table 23: United Kingdom Size of Population (Million), 2020-24
Table 24: United Kingdom Real GDP (Constant 2010 Prices, $ Billion), 2020-24
Table 25: United Kingdom GDP (Current Prices, $ Billion), 2020-24
Table 26: United Kingdom Inflation, 2020-24
Table 27: United Kingdom Consumer Price Index (Absolute), 2020-24
Table 28: United Kingdom Exchange Rate, 2019-24
List of Figures
Figure 1: United Kingdom BPO services market value: $ million, 2019-24
Figure 2: United Kingdom BPO services market category segmentation: $ million, 2019-24
Figure 3: United Kingdom BPO services market geography segmentation: % share, by value, 2024
Figure 4: United Kingdom BPO services market value forecast: $ million, 2024-29
Figure 5: Forces driving competition in the BPO services market in the United Kingdom, 2024
Figure 6: Drivers of buyer power in the BPO services market in the United Kingdom, 2024
Figure 7: Drivers of supplier power in the BPO services market in the United Kingdom, 2024
Figure 8: Factors influencing the likelihood of new entrants in the BPO services market in the United Kingdom, 2024
Figure 9: Factors influencing the threat of substitutes in the BPO services market in the United Kingdom, 2024
Figure 10: Drivers of degree of rivalry in the BPO services market in the United Kingdom, 2024

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