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BPO Services in the United Kingdom

Publisher MarketLine
Published Oct 24, 2024
Length 47 Pages
SKU # MTLN19433082

Description

BPO Services in the United Kingdom


Summary

BPO Services in the United Kingdom industry profile provides top-line qualitative and quantitative summary information including: market share, market size (value and volume 2018-23, and forecast to 2028). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Key Highlights
  • Business Process Outsourcing (BPO) services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, finance & accounting, human resources, knowledge process outsourcing, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
  • The UK BPO services market recorded revenues of $14.2 billion in 2023, representing a compound annual growth rate (CAGR) of 4.9% between 2018 and 2023.
  • The HR outsourcing segment accounted for the market's largest proportion in 2023, with total revenues of $3.7 billion, equivalent to 25.9% of the market's overall value.
  • The integration of artificial intelligence (AI) and automation has proved essential for improving operational efficiency in the UK BPO services market. These technologies enable businesses to streamline activities, eliminate human error, and cut operational expenses.
Scope
  • Save time carrying out entry-level research by identifying the size, growth, and leading players in the bpo services market in the United Kingdom
  • Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in the United Kingdom
  • Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
  • Add weight to presentations and pitches by understanding the future growth prospects of the United Kingdom bpo services market with five year forecasts by both value and volume
Reasons to Buy
  • What was the size of the United Kingdom bpo services market by value in 2023?
  • What will be the size of the United Kingdom bpo services market in 2028?
  • What factors are affecting the strength of competition in the United Kingdom bpo services market?
  • How has the market performed over the last five years?
  • Who are the top competitors in the United Kingdom's bpo services market?

Table of Contents

47 Pages
1 Executive Summary
1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Market rivalry
1.6. Competitive landscape
2 Market Overview
2.1. Market definition
2.2. Market analysis
3 Market Data
3.1. Market value
4 Market Segmentation
4.1. Category segmentation
4.2. Geography segmentation
5 Market Outlook
5.1. Market value forecast
6 Five Forces Analysis
6.1. Summary
6.2. Buyer power
6.3. Supplier power
6.4. New entrants
6.5. Threat of substitutes
6.6. Degree of rivalry
7 Competitive Landscape
7.1. Who are the leading players?
7.2. What strategies do the leading players follow?
7.3. What are the strengths of leading players?
7.4. What are the recent market developments?
8 Company Profiles
8.1. Accenture Plc
8.2. Capgemini SE
8.3. Capita Plc
8.4. Infosys Ltd
9 Macroeconomic Indicators
9.1. Country data
10 Appendix
10.1. Methodology
10.2. Industry associations
10.3. Related MarketLine research
10.4. About MarketLine
List of Tables
Table 1: United Kingdom BPO services market value: $ million, 2018-23
Table 2: United Kingdom BPO services market category segmentation: % share, by value, 2018-23
Table 3: United Kingdom BPO services market category segmentation: $ million, 2018-23
Table 4: United Kingdom BPO services market geography segmentation: $ million, 2023
Table 5: United Kingdom BPO services market value forecast: $ million, 2023-28
Table 6: Accenture Plc: Key Facts
Table 7: Accenture Plc: Annual Financial Ratios
Table 8: Accenture Plc: Key Employees
Table 9: Accenture Plc: Key Employees Continued
Table 10: Accenture Plc: Key Employees Continued
Table 11: Capgemini SE: Key Facts
Table 12: Capgemini SE: Annual Financial Ratios
Table 13: Capgemini SE: Key Employees
Table 14: Capgemini SE: Key Employees Continued
Table 15: Capita Plc: Key Facts
Table 16: Capita Plc: Annual Financial Ratios
Table 17: Capita Plc: Key Employees
Table 18: Infosys Ltd: Key Facts
Table 19: Infosys Ltd: Annual Financial Ratios
Table 20: Infosys Ltd: Key Employees
Table 21: Infosys Ltd: Key Employees Continued
Table 22: United Kingdom Size of Population (million), 2019-23
Table 23: United Kingdom Real GDP (constant 2010 prices, $ billion), 2019-23
Table 24: United Kingdom GDP (current prices, $ billion), 2019-23
Table 25: United Kingdom Inflation, 2019-23
Table 26: United Kingdom Consumer Price Index (absolute), 2019-23
Table 27: United Kingdom Exchange Rate, 2018-23
List of Figures
Figure 1: United Kingdom BPO services market value: $ million, 2018-23
Figure 2: United Kingdom BPO services market category segmentation: $ million, 2018-23
Figure 3: United Kingdom BPO services market geography segmentation: % share, by value, 2023
Figure 4: United Kingdom BPO services market value forecast: $ million, 2023-28
Figure 5: Forces driving competition in the BPO services market in the United Kingdom, 2023
Figure 6: Drivers of buyer power in the BPO services market in the United Kingdom, 2023
Figure 7: Drivers of supplier power in the BPO services market in the United Kingdom, 2023
Figure 8: Factors influencing the likelihood of new entrants in the BPO services market in the United Kingdom, 2023
Figure 9: Factors influencing the threat of substitutes in the BPO services market in the United Kingdom, 2023
Figure 10: Drivers of degree of rivalry in the BPO services market in the United Kingdom, 2023

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