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BPO Services in South Africa

Publisher MarketLine
Published Nov 13, 2025
Length 44 Pages
SKU # MTLN20768070

Description

BPO Services in South Africa

Summary

BPO Services in South Africa industry profile provides top-line qualitative and quantitative summary information including: market share, market size (value and volume 2019-24, and forecast to 2029). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Key Highlights
  • Business Process Outsourcing (BPO) services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, finance & accounting, human resources, knowledge process outsourcing, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
  • The South African BPO services market recorded revenues of $2.2 billion in 2024, representing a compound annual growth rate (CAGR) of 4.2% between 2019 and 2024.
  • The vertical-specific BPO segment accounted for the market's largest proportion in 2024, with total revenues of $0.6 billion, equivalent to 28.2% of the market's overall value.
  • In 2024, South Africa accounted for a share of 21.3% of the Middle East & African BPO services market.
Scope
  • Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in South Africa
  • Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in South Africa
  • Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
  • Add weight to presentations and pitches by understanding the future growth prospects of the South Africa bpo services market with five year forecasts by both value and volume
Reasons to Buy
  • What was the size of the South Africa bpo services market by value in 2024?
  • What will be the size of the South Africa bpo services market in 2029?
  • What factors are affecting the strength of competition in the South Africa bpo services market?
  • How has the market performed over the last five years?
  • Who are the top competitors in South Africa's bpo services market?

Table of Contents

44 Pages
1 Executive Summary
1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Market rivalry
1.6. Competitive landscape
2 Market Overview
2.1. Market definition
2.2. Market analysis
3 Market Data
3.1. Market value
4 Market Segmentation
4.1. Category segmentation
4.2. Geography segmentation
5 Market Outlook
5.1. Market value forecast
6 Five Forces Analysis
6.1. Summary
6.2. Buyer power
6.3. Supplier power
6.4. New entrants
6.5. Threat of substitutes
6.6. Degree of rivalry
7 Competitive Landscape
7.1. Who are the leading players?
7.2. What strategies do the leading players follow?
7.3. What were the most recent market developments?
8 Company Profiles
8.1. HCL Technologies Ltd
8.2. Wipro Ltd
8.3. Genpact Ltd
8.4. TMF Group Holding BV
9 Macroeconomic Indicators
9.1. Country data
10 Appendix
10.1. Methodology
10.2. Industry associations
10.3. Related MarketLine research
10.4. About MarketLine
List of Tables
Table 1: South Africa BPO services market value: $ million, 2019-24
Table 2: South Africa BPO services market category segmentation: % share, by value, 2019-24
Table 3: South Africa BPO services market category segmentation: $ million, 2019-24
Table 4: South Africa BPO services market geography segmentation: $ million, 2024
Table 5: South Africa BPO services market value forecast: $ million, 2024-29
Table 6: HCL Technologies Ltd: Key Facts
Table 7: HCL Technologies Ltd: Annual Financial Ratios
Table 8: HCL Technologies Ltd: Key Employees
Table 9: HCL Technologies Ltd: Key Employees Continued
Table 10: Wipro Ltd: Key Facts
Table 11: Wipro Ltd: Annual Financial Ratios
Table 12: Wipro Ltd: Key Employees
Table 13: Wipro Ltd: Key Employees Continued
Table 14: Genpact Ltd: Key Facts
Table 15: Genpact Ltd: Annual Financial Ratios
Table 16: Genpact Ltd: Key Employees
Table 17: TMF Group Holding BV: Key Facts
Table 18: TMF Group Holding BV: Key Employees
Table 19: TMF Group Holding BV: Key Employees Continued
Table 20: South Africa Size of Population (Million), 2020-23
Table 21: South Africa Real GDP (Constant 2010 Prices, $ Billion), 2020-24
Table 22: South Africa GDP (Current Prices, $ Billion), 2020-24
Table 23: South Africa Inflation, 2020-23
Table 24: South Africa Consumer Price Index (Absolute), 2020-24
Table 25: South Africa Exchange Rate, 2019-24
List of Figures
Figure 1: South Africa BPO services market value: $ million, 2019-24
Figure 2: South Africa BPO services market category segmentation: $ million, 2019-24
Figure 3: South Africa BPO services market geography segmentation: % share, by value, 2024
Figure 4: South Africa BPO services market value forecast: $ million, 2024-29
Figure 5: Forces driving competition in the BPO services market in South Africa, 2024
Figure 6: Drivers of buyer power in the BPO services market in South Africa, 2024
Figure 7: Drivers of supplier power in the BPO services market in South Africa, 2024
Figure 8: Factors influencing the likelihood of new entrants in the BPO services market in South Africa, 2024
Figure 9: Factors influencing the threat of substitutes in the BPO services market in South Africa, 2024
Figure 10: Drivers of degree of rivalry in the BPO services market in South Africa, 2024

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