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BPO Services in Indonesia

Publisher MarketLine
Published Oct 24, 2024
Length 45 Pages
SKU # MTLN19432884

Description

BPO Services in Indonesia


Summary

BPO Services in Indonesia industry profile provides top-line qualitative and quantitative summary information including: market size (value 2018-23, and forecast to 2028). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Key Highlights
  • Business Process Outsourcing (BPO) services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, finance & accounting, human resources, knowledge process outsourcing, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
  • The Indonesian BPO services market recorded revenues of $2.9 billion in 2023, representing a compound annual growth rate (CAGR) of 8.1% between 2018 and 2023.
  • The hr outsourcing segment accounted for the market's largest proportion in 2023, with total revenues of $0.7 billion, equivalent to 24.9% of the market's overall value.
  • In 2023, Indonesia accounted for a share of 2.8% of the Asia-Pacific BPO services market.
Scope
  • Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in Indonesia
  • Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in Indonesia
  • Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
  • Add weight to presentations and pitches by understanding the future growth prospects of the Indonesia bpo services market with five year forecasts
Reasons to Buy
  • What was the size of the Indonesia bpo services market by value in 2023?
  • What will be the size of the Indonesia bpo services market in 2028?
  • What factors are affecting the strength of competition in the Indonesia bpo services market?
  • How has the market performed over the last five years?
  • What are the main segments that make up Indonesia's bpo services market?

Table of Contents

45 Pages
1 Executive Summary
1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Market rivalry
1.6. Competitive landscape
2 Market Overview
2.1. Market definition
2.2. Market analysis
3 Market Data
3.1. Market value
4 Market Segmentation
4.1. Category segmentation
4.2. Geography segmentation
5 Market Outlook
5.1. Market value forecast
6 Five Forces Analysis
6.1. Summary
6.2. Buyer power
6.3. Supplier power
6.4. New entrants
6.5. Threat of substitutes
6.6. Degree of rivalry
7 Competitive Landscape
7.1. Who are the leading players?
7.2. What strategies do the leading players follow?
7.3. What are the strengths of leading players?
7.4. What are the recent market developments?
8 Company Profiles
8.1. Wipro Ltd
8.2. ISS AS
8.3. TMF Group B.V.
8.4. In.Corp Global Pte Ltd
9 Macroeconomic Indicators
9.1. Country data
10 Appendix
10.1. Methodology
10.2. Industry associations
10.3. Related MarketLine research
10.4. About MarketLine
List of Tables
Table 1: Indonesia BPO services market value: $ million, 2018-23
Table 2: Indonesia BPO services market category segmentation: % share, by value, 2018-23
Table 3: Indonesia BPO services market category segmentation: $ million, 2018-23
Table 4: Indonesia BPO services market geography segmentation: $ million, 2023
Table 5: Indonesia BPO services market value forecast: $ million, 2023-28
Table 6: Wipro Ltd: Key Facts
Table 7: Wipro Ltd: Annual Financial Ratios
Table 8: Wipro Ltd: Key Employees
Table 9: Wipro Ltd: Key Employees Continued
Table 10: ISS AS: Key Facts
Table 11: ISS AS: Annual Financial Ratios
Table 12: ISS AS: Key Employees
Table 13: TMF Group B.V.: Key Facts
Table 14: TMF Group B.V.: Key Employees
Table 15: In.Corp Global Pte Ltd: Key Facts
Table 16: Indonesia Size of Population (million), 2019-23
Table 17: Indonesia Real GDP (constant 2010 prices, $ billion), 2019-23
Table 18: Indonesia GDP (current prices, $ billion), 2019-23
Table 19: Indonesia Inflation, 2019-23
Table 20: Indonesia Consumer Price Index (absolute), 2019-23
Table 21: Indonesia Exchange Rate, 2018-23
List of Figures
Figure 1: Indonesia BPO services market value: $ million, 2018-23
Figure 2: Indonesia BPO services market category segmentation: $ million, 2018-23
Figure 3: Indonesia BPO services market geography segmentation: % share, by value, 2023
Figure 4: Indonesia BPO services market value forecast: $ million, 2023-28
Figure 5: Forces driving competition in the BPO services market in Indonesia, 2023
Figure 6: Drivers of buyer power in the BPO services market in Indonesia, 2023
Figure 7: Drivers of supplier power in the BPO services market in Indonesia, 2023
Figure 8: Factors influencing the likelihood of new entrants in the BPO services market in Indonesia, 2023
Figure 9: Factors influencing the threat of substitutes in the BPO services market in Indonesia, 2023
Figure 10: Drivers of degree of rivalry in the BPO services market in Indonesia, 2023

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