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BPO Services in India

Publisher MarketLine
Published Oct 24, 2024
Length 49 Pages
SKU # MTLN19432871

Description

BPO Services in India


Summary

BPO Services in India industry profile provides top-line qualitative and quantitative summary information including: market share, market size (value and volume 2018-23, and forecast to 2028). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Key Highlights
  • Business Process Outsourcing (BPO) services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, finance & accounting, human resources, knowledge process outsourcing, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
  • The Indian BPO services market recorded revenues of $13.6 billion in 2023, representing a compound annual growth rate (CAGR) of 8.7% between 2018 and 2023.
  • The vertical-specific BPO segment accounted for the market's largest proportion in 2023, with total revenues of $3.5 billion, equivalent to 25.6% of the market's overall value.
  • In 2023, India accounted for the largest share of 13.2% of the Asia-Pacific BPO services market.
Scope
  • Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in India
  • Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in India
  • Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
  • Add weight to presentations and pitches by understanding the future growth prospects of the India bpo services market with five year forecasts by both value and volume
Reasons to Buy
  • What was the size of the India bpo services market by value in 2023?
  • What will be the size of the India bpo services market in 2028?
  • What factors are affecting the strength of competition in the India bpo services market?
  • How has the market performed over the last five years?
  • Who are the top competitors in India's bpo services market?

Table of Contents

49 Pages
1 Executive Summary
1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Market rivalry
1.6. Competitive landscape
2 Market Overview
2.1. Market definition
2.2. Market analysis
3 Market Data
3.1. Market value
4 Market Segmentation
4.1. Category segmentation
4.2. Geography segmentation
5 Market Outlook
5.1. Market value forecast
6 Five Forces Analysis
6.1. Summary
6.2. Buyer power
6.3. Supplier power
6.4. New entrants
6.5. Threat of substitutes
6.6. Degree of rivalry
7 Competitive Landscape
7.1. Who are the leading players?
7.2. What strategies do the leading players follow?
7.3. What are the strengths of leading players?
7.4. What are the recent market developments?
8 Company Profiles
8.1. Infosys Ltd
8.2. HCL Technologies Ltd
8.3. ISS AS
8.4. Capgemini SE
9 Macroeconomic Indicators
9.1. Country data
10 Appendix
10.1. Methodology
10.2. Industry associations
10.3. Related MarketLine research
10.4. About MarketLine
List of Tables
Table 1: India BPO services market value: $ million, 2018-23
Table 2: India BPO services market category segmentation: % share, by value, 2018-23
Table 3: India BPO services market category segmentation: $ million, 2018-23
Table 4: India BPO services market geography segmentation: $ million, 2023
Table 5: India BPO services market value forecast: $ million, 2023-28
Table 6: Infosys Ltd: Key Facts
Table 7: Infosys Ltd: Annual Financial Ratios
Table 8: Infosys Ltd: Key Employees
Table 9: Infosys Ltd: Key Employees Continued
Table 10: HCL Technologies Ltd: Key Facts
Table 11: HCL Technologies Ltd: Annual Financial Ratios
Table 12: HCL Technologies Ltd: Key Employees
Table 13: HCL Technologies Ltd: Key Employees Continued
Table 14: ISS AS: Key Facts
Table 15: ISS AS: Annual Financial Ratios
Table 16: ISS AS: Key Employees
Table 17: Capgemini SE: Key Facts
Table 18: Capgemini SE: Annual Financial Ratios
Table 19: Capgemini SE: Key Employees
Table 20: Capgemini SE: Key Employees Continued
Table 21: India Size of Population (million), 2019-23
Table 22: India Real GDP (constant 2010 prices, $ billion), 2019-23
Table 23: India GDP (current prices, $ billion), 2019-23
Table 24: India Inflation, 2019-23
Table 25: India Consumer Price Index (absolute), 2019-23
Table 26: India Exchange Rate, 2018-23
List of Figures
Figure 1: India BPO services market value: $ million, 2018-23
Figure 2: India BPO services market category segmentation: $ million, 2018-23
Figure 3: India BPO services market geography segmentation: % share, by value, 2023
Figure 4: India BPO services market value forecast: $ million, 2023-28
Figure 5: Forces driving competition in the BPO services market in India, 2023
Figure 6: Drivers of buyer power in the BPO services market in India, 2023
Figure 7: Drivers of supplier power in the BPO services market in India, 2023
Figure 8: Factors influencing the likelihood of new entrants in the BPO services market in India, 2023
Figure 9: Factors influencing the threat of substitutes in the BPO services market in India, 2023
Figure 10: Drivers of degree of rivalry in the BPO services market in India, 2023

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