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North America Digital Transformation in BPO Market Size, Share & Trends Analysis Report By Deployment Mode, By Technology, By Enterprise Size (Large Enterprises, Medium Enterprises, and Small Enterprises), By Industry Vertical, By Country and Growth Forec

Publisher Knowledge Based Value (KBV) Research
Published Oct 10, 2024
Length 149 Pages
SKU # KBV19259434

Description

North America Digital Transformation in BPO Market Size, Share & Trends Analysis Report By Deployment Mode, By Technology, By Enterprise Size (Large Enterprises, Medium Enterprises, and Small Enterprises), By Industry Vertical, By Country and Growth Forecast, 2024 - 2031


The North America Digital Transformation in BPO Market would witness market growth of 19.2% CAGR during the forecast period (2024-2031).

The US market dominated the North America Digital Transformation in BPO Market by Country in 2023, and would continue to be a dominant market till 2031; thereby, achieving a market value of $81,018.6 million by 2031. The Canada market is experiencing a CAGR of 21.6% during (2024 - 2031). Additionally, The Mexico market would exhibit a CAGR of 20.7% during (2024 - 2031).

Digital transformation in the BPO market manifests through various applications that enhance efficiency and effectiveness across multiple business functions. BPO providers are increasingly using predictive analytics to forecast customer behaviours and trends. By analyzing historical data, organizations can anticipate customer needs, allowing them to tailor their services more proactively and effectively address potential issues before they arise.

In addition, digital transformation enables BPO firms to integrate multiple communication channels—such as social media, email, live chat, and voice—into a single platform. This omni-channel approach ensures seamless customer interactions, providing clients with consistent experiences regardless of the channel they choose to engage. In addition to improving customer interactions, digital transformation enhances employee experiences.

The increased investment in healthcare has allowed BPO firms to create innovative and customized solutions that satisfy the unique needs of the Canadian healthcare system. For example, there is a growing demand for telehealth services, particularly in remote and underserved communities. BPO providers can help facilitate the deployment of these services by offering robust support in areas such as virtual care management, appointment scheduling, and patient follow-up, thereby contributing to improved access to healthcare for all Canadians. The telecommunications sector’s growth also supports remote work initiatives, which have become increasingly relevant in the post-pandemic landscape. With a robust telecom infrastructure, BPO firms in Mexico can tap into a diverse talent pool, enabling them to hire skilled professionals from various regions, including rural areas, where employment opportunities may be limited. This geographic flexibility helps BPO providers reduce operational costs and promotes inclusivity by offering job opportunities to a wider demographic. In conclusion, the rising healthcare care budget and expansion of the telecommunication sector in the region are driving the market’s growth.

Based on Deployment Mode, the market is segmented into Cloud, and On-premises. Based on Technology, the market is segmented into Robotic Process Automation (RPA), Cloud Computing, Artificial Intelligence (AI) & Machine Learning (ML), Data Analytics & Big Data, and Cybersecurity Solutions & Others. Based on Enterprise Size, the market is segmented into Large Enterprises, Medium Enterprises, and Small Enterprises. Based on Industry Vertical, the market is segmented into BFSI, IT & Telecommunications, Healthcare & Life Sciences, Manufacturing, Retail & E-commerce, Energy & Utilities, and Other Industry Vertical. Based on countries, the market is segmented into U.S., Mexico, Canada, and Rest of North America.

List of Key Companies Profiled
  • Accenture PLC
  • Tata Consultancy Services Ltd.
  • Cognizant Technology Solutions Corporation
  • Infosys Limited
  • IBM Corporation
  • Wipro Limited
  • HCL Technologies Ltd.
  • Capgemini SE
  • Genpact Limited
  • Teleperformance SE
North America Digital Transformation in BPO Market Report Segmentation

By Deployment Mode
  • Cloud
  • On-premises
By Technology
  • Robotic Process Automation (RPA)
  • Cloud Computing
  • Artificial Intelligence (AI) & Machine Learning (ML)
  • Data Analytics & Big Data
  • Cybersecurity Solutions & Others
By Enterprise Size
  • Large Enterprises
  • Medium Enterprises
  • Small Enterprises
By Industry Vertical
  • BFSI
  • IT & Telecommunications
  • Healthcare & Life Sciences
  • Manufacturing
  • Retail & E-commerce
  • Energy & Utilities
  • Other Industry Vertical
By Country
  • US
  • Canada
  • Mexico
  • Rest of North America

Table of Contents

149 Pages
Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 North America Digital Transformation in BPO Market, by Deployment Mode
1.4.2 North America Digital Transformation in BPO Market, by Technology
1.4.3 North America Digital Transformation in BPO Market, by Enterprise Size
1.4.4 North America Digital Transformation in BPO Market, by Industry Vertical
1.4.5 North America Digital Transformation in BPO Market, by Country
1.5 Methodology for the research
Chapter 2. Market at a Glance
2.1 Key Highlights
Chapter 3. Market Overview
3.1 Introduction
3.1.1 Overview
3.1.1.1 Market Composition and Scenario
3.2 Key Factors Impacting the Market
3.2.1 Market Drivers
3.2.2 Market Restraints
3.2.3 Market Opportunities
3.2.4 Market Challenges
Chapter 4. Competition Analysis - Global
4.1 KBV Cardinal Matrix
4.2 Recent Industry Wide Strategic Developments
4.2.1 Partnerships, Collaborations and Agreements
4.2.2 Acquisition and Mergers
4.3 Market Share Analysis, 2023
4.4 Top Winning Strategies
4.4.1 Key Leading Strategies: Percentage Distribution (2020-2024)
4.4.2 Key Strategic Move: (Partnerships, Collaborations and Agreements: 2020, Jul – 2024, Jul) Leading Players
4.5 Porter Five Forces Analysis
Chapter 5. North America Digital Transformation in BPO Market by Deployment Mode
5.1 North America Cloud Market by Region
5.2 North America On-premises Market by Region
Chapter 6. North America Digital Transformation in BPO Market by Technology
6.1 North America Robotic Process Automation (RPA) Market by Country
6.2 North America Cloud Computing Market by Country
6.3 North America Artificial Intelligence (AI) & Machine Learning (ML) Market by Country
6.4 North America Data Analytics & Big Data Market by Country
6.5 North America Cybersecurity Solutions & Others Market by Country
Chapter 7. North America Digital Transformation in BPO Market by Enterprise Size
7.1 North America Large Enterprises Market by Country
7.2 North America Medium Enterprises Market by Country
7.3 North America Small Enterprises Market by Country
Chapter 8. North America Digital Transformation in BPO Market by Industry Vertical
8.1 North America BFSI Market by Country
8.2 North America IT & Telecommunications Market by Country
8.3 North America Healthcare & Life Sciences Market by Country
8.4 North America Manufacturing Market by Country
8.5 North America Retail & E-commerce Market by Country
8.6 North America Energy & Utilities Market by Country
8.7 North America Other Industry Vertical Market by Country
Chapter 9. North America Digital Transformation in BPO Market by Country
9.1 US Digital Transformation in BPO Market
9.1.1 US Digital Transformation in BPO Market by Deployment Mode
9.1.2 US Digital Transformation in BPO Market by Technology
9.1.3 US Digital Transformation in BPO Market by Enterprise Size
9.1.4 US Digital Transformation in BPO Market by Industry Vertical
9.2 Canada Digital Transformation in BPO Market
9.2.1 Canada Digital Transformation in BPO Market by Deployment Mode
9.2.2 Canada Digital Transformation in BPO Market by Technology
9.2.3 Canada Digital Transformation in BPO Market by Enterprise Size
9.2.4 Canada Digital Transformation in BPO Market by Industry Vertical
9.3 Mexico Digital Transformation in BPO Market
9.3.1 Mexico Digital Transformation in BPO Market by Deployment Mode
9.3.2 Mexico Digital Transformation in BPO Market by Technology
9.3.3 Mexico Digital Transformation in BPO Market by Enterprise Size
9.3.4 Mexico Digital Transformation in BPO Market by Industry Vertical
9.4 Rest of North America Digital Transformation in BPO Market
9.4.1 Rest of North America Digital Transformation in BPO Market by Deployment Mode
9.4.2 Rest of North America Digital Transformation in BPO Market by Technology
9.4.3 Rest of North America Digital Transformation in BPO Market by Enterprise Size
9.4.4 Rest of North America Digital Transformation in BPO Market by Industry Vertical
Chapter 10. Company Profiles
10.1 Tata Consultancy Services Ltd.
10.1.1 Company Overview
10.1.2 Financial Analysis
10.1.3 Segmental and Regional Analysis
10.1.4 Research & Development Expenses
10.1.5 Recent strategies and developments:
10.1.5.1 Partnerships, Collaborations, and Agreements:
10.1.6 SWOT Analysis
10.2 Infosys Limited
10.2.1 Company Overview
10.2.2 Financial Analysis
10.2.3 Segmental and Regional Analysis
10.2.4 Research & Development Expense
10.2.5 Recent strategies and developments:
10.2.5.1 Partnerships, Collaborations, and Agreements:
10.2.6 SWOT Analysis
10.3 Wipro Limited
10.3.1 Company Overview
10.3.2 Financial Analysis
10.3.3 Segmental and Regional Analysis
10.3.4 Research & Development Expenses
10.3.5 Recent strategies and developments:
10.3.5.1 Partnerships, Collaborations, and Agreements:
10.3.6 SWOT Analysis
10.4 Genpact Limited
10.4.1 Company Overview
10.4.2 Financial Analysis
10.4.3 Segmental Analysis
10.4.4 Recent strategies and developments:
10.4.4.1 Partnerships, Collaborations, and Agreements:
10.5 Capgemini SE
10.5.1 Company Overview
10.5.2 Financial Analysis
10.5.3 Regional Analysis
10.5.4 Recent strategies and developments:
10.5.4.1 Partnerships, Collaborations & Agreements:
10.5.4.2 Acquisition and Mergers:
10.5.5 SWOT Analysis
10.6 HCL Technologies Ltd. (HCL Enterprises)
10.6.1 Company Overview
10.6.2 Financial Analysis
10.6.3 Segmental and Regional Analysis
10.6.4 Research & Development Expenses
10.6.5 Recent strategies and developments:
10.6.5.1 Product Launches and Product Expansions:
10.6.6 SWOT Analysis
10.7 IBM Corporation
10.7.1 Company Overview
10.7.2 Financial Analysis
10.7.3 Regional & Segmental Analysis
10.7.4 Research & Development Expenses
10.7.5 Recent strategies and developments:
10.7.5.1 Partnerships, Collaborations, and Agreements:
10.7.6 SWOT Analysis
10.8 Accenture PLC
10.8.1 Company Overview
10.8.2 Financial Analysis
10.8.3 Segmental Analysis
10.8.4 Research & Development Expenses
10.8.5 Recent strategies and developments:
10.8.5.1 Partnerships, Collaborations & Agreements:
10.8.5.2 Acquisition and Mergers:
10.8.6 SWOT Analysis
10.9 Cognizant Technology Solutions Corporation
10.9.1 Company overview
10.9.2 Financial Analysis
10.9.3 Segmental and Regional Analysis
10.9.4 Recent strategies and developments:
10.9.4.1 Partnerships, Collaborations, and Agreements:
10.9.5 SWOT Analysis
10.10. Teleperformance SE
10.10.1 Company Overview
10.10.2 Financial Analysis
10.10.3 Segmental Analysis
10.10.4 Recent strategies and developments:
10.10.4.1 Partnerships, Collaborations, and Agreements:
10.10.5 SWOT Analysis

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