Juniper Research’s Competitor Leaderboard for the Conversational Commerce market assesses 19 leading conversational commerce vendors; positioning them as either established leaders, leading challengers, or disruptors and challengers. Our Competitor Leaderboard scores these companies on their size of operations in the conversational commerce space, their extent and breadth of market partnerships, and Juniper Research’s view on each company’s innovation and future business prospects.
Clickatell
CM.com
Comviva
Genesys
Google Dialogflow
Gupshup
Infobip
Kaleyra
Kasisto
LivePerson
Meta
Octane AI
Route Mobile
Sinch
Tata Communications
Twilio
Viber
Vonage
Zendesk
Our Competitor Leaderboard enables stakeholders to view their position in the market, which companies have the greatest market prospects, and what strategies successful players are implementing to be positioned as an established leader. The Competitor Leaderboard is backed by a robust and comprehensive scoring methodology; enabling readers to gain greater independent insight into leading market players.
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- 1. Juniper Research Competitor Leaderboard
- Table 1.1: Juniper Research Competitor Leaderboard: Vendors & Product Portfolio
- Figure 1.2: Juniper Research Competitor Leaderboard: Conversational Commerce
- Source: Juniper ResearchTable 1.3: Juniper Research Competitor Leaderboard: Vendors & Positioning
- Table 1.4: Juniper Research Competitor Leaderboard Heatmap: Conversational Commerce Service Providers (Part 1)
- Table 1.5: Juniper Research Competitor Leaderboard Heatmap: Conversational Commerce Service Providers (Part 2)
- 2. Vendor Profiles
- 2.1 Conversational Commerce Service Provider Profiles
- 2.1.1 Clickatell
- i. Corporate Information
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research’s View: Key Strengths & Strategic Opportunities
- 2.1.2 CM.com
- i. Corporate Information
- Table 2.1: CM.com’s Select Financial Information (€m), 2020-2022
- ii. Geographical Spread
- CM.com’s headquarters are in the Netherlands. The company also has 29 offices in various locations including Belgium, Brazil, China, Denmark, France, Germany, Hong Kong, India, Italy, Japan, Kazakhstan, Kenya, Singapore, Spain, South Africa, Turkey, UAE, the UK and the US.
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research’s View: Key Strengths & Strategic Opportunities
- 2.1.3 Comviva
- i. Corporate Information
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research’s View: Key Strengths & Strategic Opportunities
- 2.1.4 Genesys
- i. Corporate Information
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research’s View: Key Strengths & Strategic Opportunities
- 2.1.5 Google Dialogflow
- i. Corporate Information
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- Figure 2.2: Dialogflow’s Processing for Fulfilling Customer Enquiries
- v. Juniper Research’s View: Key Strengths & Strategic Opportunities
- 2.1.6 Gupshup
- i. Corporate Information
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research’s View: Key Strengths & Strategic Opportunities
- 2.1.7 Infobip
- i. Corporate Information
- Table 2.3: Infobip Acquisitions – April 2021 to Present.
- Table 2.4: Infobip’s Select Financial Information, 2019-2021
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- Figure 2.5: Infobip’s Conversational Commerce infographic
- v. Juniper Research’s View: Key Strengths & Strategic Opportunities
- 2.1.8 Kaleyra
- i. Corporate Information
- Table 2.6: Kaleyra’s Total Revenue ($m), 2020-2022
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- Figure 2.7: Kaleyra’s Communications Product Suite
- v. Juniper Research’s View: Key Strengths & Strategic Opportunities
- 2.1.9 Kasisto
- i. Corporate Information
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- Figure 2.8: Kasisto’s KAI Platform Intelligence Channel Integration
- v. Juniper Research’s View: Key Strengths & Strategic Opportunities
- 2.1.10 LivePerson
- i. Corporate Information
- Table 2.9: LivePerson’s Financial Revenue ($m) 2021-2022, Split by Segment
- Table 2.10: LivePerson Acquisitions 2018-2021
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research’s View: Key Strengths & Strategic Opportunities
- 2.1.11 Meta
- i. Corporate Information
- Table 2.11: Meta Acquisitions 2022-2023
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research’s View: Key Clients & Strategic Opportunities
- 2.1.12 Octane AI
- i. Corporate Information
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research’s View: Key Strengths & Strategic Opportunities
- 2.1.13 Route Mobile
- i. Corporate Information
- Table 2.12: Route Mobile Annual Financial Information (₹) 2021-2022
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- Figure 2.13: Route Mobile’s OmniCent Solution
- v. Juniper Research’s View: Key Strengths & Strategic Opportunities
- 2.1.14 Sinch
- i. Corporate Information
- Table 2.14: Sinch’s Most Recent Acquisitions
- Table 2.15: Sinch Selected Financial Information ($m), 2021-2022
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research’s View: Key Strengths & Strategic Opportunities
- 2.1.15 Tata Communications
- i. Corporate Information
- Table 2.7: Tata Communications’ Select Financial Information ($m), 2021-2023
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research’s View: Key Clients and Strategic Opportunities
- 2.1.16 Twilio
- i. Corporate Information
- Table 2.16: Twilio’s Acquisitions 2020-Present
- Table 2.17: Twilio’s Select Financial Information 2019-Present
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research’s View: Key Clients & Strategic Opportunities
- 2.1.17 Viber
- i. Corporate Information
- Figure 2.18: Rakuten’s Breakdown of Patent Portfolio’s by Country in 2021
- Table 2.19: Rakuten Select Financial Information ($bn), 2021-2022
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research’s View: Key Clients & Strategic Opportunities
- 2.1.18 Vonage
- i. Corporate Information
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research’s View: Key Strengths & Strategic Opportunities
- 2.1.19 Zendesk
- i. Corporate Information
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research’s View: Key Strengths & Strategic Opportunities
- Juniper Research Leaderboard Assessment Methodology
- 2.2 Limitations & Interpretations
- Table 2.20: Juniper Research Competitor Leaderboard Scoring Criteria
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