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Global Conversational Commerce Market 2023-2028: Competitor Leaderboard

Publisher Juniper Research
Published Oct 30, 2023
Length 64 Pages
SKU # JNRH19997407

Description

Juniper Research’s Competitor Leaderboard for the Conversational Commerce market assesses 19 leading conversational commerce vendors; positioning them as either established leaders, leading challengers, or disruptors and challengers. Our Competitor Leaderboard scores these companies on their size of operations in the conversational commerce space, their extent and breadth of market partnerships, and Juniper Research’s view on each company’s innovation and future business prospects.

Clickatell
CM.com
Comviva
Genesys
Google Dialogflow
Gupshup
Infobip
Kaleyra
Kasisto
LivePerson
Meta
Octane AI
Route Mobile
Sinch
Tata Communications
Twilio
Viber
Vonage
Zendesk
Our Competitor Leaderboard enables stakeholders to view their position in the market, which companies have the greatest market prospects, and what strategies successful players are implementing to be positioned as an established leader. The Competitor Leaderboard is backed by a robust and comprehensive scoring methodology; enabling readers to gain greater independent insight into leading market players.

Offered in PDF format.

Please note: the online download version of this report is for a global site license.

Table of Contents

64 Pages
1. Juniper Research Competitor Leaderboard
Table 1.1: Juniper Research Competitor Leaderboard: Vendors & Product Portfolio
Figure 1.2: Juniper Research Competitor Leaderboard: Conversational Commerce
Source: Juniper ResearchTable 1.3: Juniper Research Competitor Leaderboard: Vendors & Positioning
Table 1.4: Juniper Research Competitor Leaderboard Heatmap: Conversational Commerce Service Providers (Part 1)
Table 1.5: Juniper Research Competitor Leaderboard Heatmap: Conversational Commerce Service Providers (Part 2)
2. Vendor Profiles
2.1 Conversational Commerce Service Provider Profiles
2.1.1 Clickatell
i. Corporate Information
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Opportunities
2.1.2 CM.com
i. Corporate Information
Table 2.1: CM.com’s Select Financial Information (€m), 2020-2022
ii. Geographical Spread
CM.com’s headquarters are in the Netherlands. The company also has 29 offices in various locations including Belgium, Brazil, China, Denmark, France, Germany, Hong Kong, India, Italy, Japan, Kazakhstan, Kenya, Singapore, Spain, South Africa, Turkey, UAE, the UK and the US.
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Opportunities
2.1.3 Comviva
i. Corporate Information
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Opportunities
2.1.4 Genesys
i. Corporate Information
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Opportunities
2.1.5 Google Dialogflow
i. Corporate Information
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
Figure 2.2: Dialogflow’s Processing for Fulfilling Customer Enquiries
v. Juniper Research’s View: Key Strengths & Strategic Opportunities
2.1.6 Gupshup
i. Corporate Information
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Opportunities
2.1.7 Infobip
i. Corporate Information
Table 2.3: Infobip Acquisitions – April 2021 to Present.
Table 2.4: Infobip’s Select Financial Information, 2019-2021
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
Figure 2.5: Infobip’s Conversational Commerce infographic
v. Juniper Research’s View: Key Strengths & Strategic Opportunities
2.1.8 Kaleyra
i. Corporate Information
Table 2.6: Kaleyra’s Total Revenue ($m), 2020-2022
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
Figure 2.7: Kaleyra’s Communications Product Suite
v. Juniper Research’s View: Key Strengths & Strategic Opportunities
2.1.9 Kasisto
i. Corporate Information
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
Figure 2.8: Kasisto’s KAI Platform Intelligence Channel Integration
v. Juniper Research’s View: Key Strengths & Strategic Opportunities
2.1.10 LivePerson
i. Corporate Information
Table 2.9: LivePerson’s Financial Revenue ($m) 2021-2022, Split by Segment
Table 2.10: LivePerson Acquisitions 2018-2021
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Opportunities
2.1.11 Meta
i. Corporate Information
Table 2.11: Meta Acquisitions 2022-2023
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Clients & Strategic Opportunities
2.1.12 Octane AI
i. Corporate Information
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Opportunities
2.1.13 Route Mobile
i. Corporate Information
Table 2.12: Route Mobile Annual Financial Information (₹) 2021-2022
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
Figure 2.13: Route Mobile’s OmniCent Solution
v. Juniper Research’s View: Key Strengths & Strategic Opportunities
2.1.14 Sinch
i. Corporate Information
Table 2.14: Sinch’s Most Recent Acquisitions
Table 2.15: Sinch Selected Financial Information ($m), 2021-2022
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Opportunities
2.1.15 Tata Communications
i. Corporate Information
Table 2.7: Tata Communications’ Select Financial Information ($m), 2021-2023
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Clients and Strategic Opportunities
2.1.16 Twilio
i. Corporate Information
Table 2.16: Twilio’s Acquisitions 2020-Present
Table 2.17: Twilio’s Select Financial Information 2019-Present
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Clients & Strategic Opportunities
2.1.17 Viber
i. Corporate Information
Figure 2.18: Rakuten’s Breakdown of Patent Portfolio’s by Country in 2021
Table 2.19: Rakuten Select Financial Information ($bn), 2021-2022
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Clients & Strategic Opportunities
2.1.18 Vonage
i. Corporate Information
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Opportunities
2.1.19 Zendesk
i. Corporate Information
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Opportunities
Juniper Research Leaderboard Assessment Methodology
2.2 Limitations & Interpretations
Table 2.20: Juniper Research Competitor Leaderboard Scoring Criteria

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