Our Digital Ticketing report provides exhaustive coverage of the Digital Ticketing market, including the adoption rates of digital ticketing across different ticketing segments, as well as the use of wearable payments and chatbots. The report covers key market trends and examines the fastest growing regions. The data suite includes access to the full set of forecast data of 170 tables and over 79,000 datapoints, as well as an accompanying report analysing the reasons for growth.
KEY FEATURES
The metrics comprised in the research suite include:
Ticketing users, transaction volumes and values, by device type:
Mobile
Online
Wearables
Ticketing users, transaction volumes and values, by ticketing verticals:
Air
Rail
Metro & Bus
Sports Events
Entertainment Events
The forecast data also includes market sizing for ticketing transactions enabled by chatbots.
The data itself is accompanied by a Data & Forecasting report, analysing the main drivers of growth across key forecast metrics, as well as explaining the fundamental methodology and assumptions involved. Taken together, the research is a vital tool for sizing the digital ticketing market.
Juniper Research’s Interactive Forecast Excel contains the following functionality:
Statistics Analysis: Users benefit from the ability to search for specific metrics, displayed for all regions and countries across the data period. Graphs are easily modified and can be exported to the clipboard.
Country Data Tool: This tool lets users look at metrics for all regions and countries in the forecast period. Users can refine the metrics displayed via a search bar.
Country Comparison Tool: Users can select and compare specific countries. The ability to export graphs is included in this tool.
What-if Analysis: Here, users can compare forecast metrics against their own assumptions, via 5 interactive scenarios.
Please note: the online download version of this report is for a global site license.
- 1. Introduction & Market Status
- 1.1 Introduction
- Figure 1.1: Ticketmaster Queueing System
- 1.1.1 Key Ticketing Segments
- 1.2 Market Segmentation
- 1.2.1 Bus/Metro, Rail, and Air Ticketing
- Figure 1.2: Number of Journeys Made Using Contactless Payments, Bus & Tram vs Rail, Apr 2023-Dec 2024, (000s), Transport for London Network
- ii. Account-based Ticketing
- iii. Purchase & Use via Digital Wallets
- Figure 1.3: Travel Cards on Apple Wallet
- iv. MaaS
- Figure 1.4: Total Number of MaaS Users (m), Globally, Split by 8 Key Regions, 2025-2030
- 1.2.2 Music, Entertainment and Sports Ticketing
- Figure 1.5: NFC Ticketing in Leeds United Football Club
- i. NFC Events Ticketing
- ii. Conclusion
- 2. Methodology & Assumptions
- 2.1 Methodology & Assumptions
- 2.1.1 Base Forecast
- 2.1.2 Assumptions
- 2.1.3 Further Methodology
- 2.1.4 Mobile Ticketing
- 2.1.5 Online Ticketing
- 2.1.6 Category Definitions
- Figure 2.1: Mobile, Online, and Wearable Ticketing Methodology
- 3. Digital Ticketing Forecast Summary
- 3.1.1 Digital Ticketing Users
- Figure & Table 3.1: Number of Digital Ticketing Unique Users (m), Split by 8 Key Regions, 2025-2030
- 3.1.2 Digital Ticketing Transaction Volume
- Figure & Table 3.2: Digital Ticketing Transaction Volume (m), Split by 8 Key Regions, 2025 2030
- 3.1.3 Digital Ticketing Transaction Value
- Figure & Table 3.3: Total Digital Ticketing Transaction Value ($m), Split by 8 Key Regions, 2025-2030
- 4. Online Ticketing
- 4.1.1 Online Ticketing Users
- Figure & Table 4.1: Total Number of Unique Online Ticketing Users (m), Split by 8 Key Regions, 2025-2030
- 4.1.2 Online Ticketing Volume
- Figure & Table 4.2: Online Ticketing Transaction Volume (m), Split by 8 Key Regions, 2025-2030
- Table 4.3: Online Ticketing Transaction Volume (m), Split by 5 Segments, 2025-2030
- 4.1.3 Online Ticketing Value
- Figure & Table 4.4: Total Online Ticketing Transaction Value ($m), Split by 8 Key Regions, 2025-2030
- Table 4.5: Total Online Ticketing Transaction Value, Split by 5 Segments ($m), 2025-2030
- 5. Mobile Ticketing
- 5.1.1 Mobile Ticketing Users
- Figure & Table 5.1: Total Number of Unique Mobile Ticketing Users (m), Split by 8 Key Regions, 2025-2030
- 5.1.2 Mobile Ticketing Transaction Volume
- Figure & Table 5.2: Total Mobile Ticketing Transaction Volume, Split by 8 Key regions, 2025-2030
- Figure 5.3: Total Mobile Ticketing Transaction Volume, Split by Segment (m), 2025-2030
- 5.1.3 Mobile Transaction Value
- Figure & Table 5.4: Total Mobile Ticketing Transaction Value, ($m), Split by 8 Key Regions, 2025-2030
- Figure 5.5: Total Mobile Ticketing Transaction Value, Split by Segment ($m), 2025-2030
- 6. Wearable Ticketing
- 6.1.1 Total Number of Wearables Used for Digital Ticketing Purchases
- Figure & Table 6.1: Number of Smart Wearables Used to Purchase Tickets (m), Split by 8 Key Regions, 2025-2030
- 6.1.2 Wearable Ticketing Transaction Volume
- Figure & Table 6.2: Total Volume of Tickets Purchased via Wearable per annum (m), Split by 8 Key Regions 2025-2030
- 6.1.3 Total Wearable Ticketing Transaction Value
- Figure & Table 6.3: Total Wearable Ticketing Transaction Value for Tickets Purchased ($m), Split by 8 Key Regions, 2025-2030
- 7. Mobile Contactless Ticketing
- 7.1.1 Mobile Contactless Ticketing Forecast
- 7.1.2 Mobile Contactless Ticketing Users
- Figure & Table 7.1: Number of Unique Mobile Contactless Ticketing Users, Across All Segments (m), Split by 8 Key Regions, 2025-2030
- 7.1.3 Total Mobile Contactless Transaction Volume
- Figure & Table 7.2: Total Mobile Contactless Ticketing Transaction Volume (m), Split by 8 Key Regions, 2025-2030
- 7.1.4 Total Value of Mobile Contactless Ticketing Transactions
- Figure & Table 7.3: Total Mobile Contactless Ticketing Transaction Value ($m), Split by 8 Key Regions, 2025-2030
- 8. Digital Transport Ticketing
- 8.1.1 Number of Online & Mobile Rail Ticketing Users
- Figure & Table 8.1: Total Number of Unique Online & Mobile Rail Ticketing Users (m), Split by 8 Key Regions, 2025-2030
- 8.1.2 Digital Transport Ticketing Value
- Figure & Table 8.2: Total Digital Transport Ticketing Transaction Value ($m), Split by 8 Key Regions, 2025 2030
- Table 8.3: Total Digital Transport Ticketing Transaction Value, Split by Segment ($m), 2025-2030
- 9. Digital Events Ticketing Value
- 9.1.1 Digital Events Ticketing Value
- Figure & Table 9.1: Total Digital Events Ticketing Transaction Value ($m), Split by 8 Key Regions, 2025 2030
- Table 9.2: Total Digital Events Ticketing Transaction Value, Split by Vertical ($m), 2025-2030
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