Report cover image

UK Legal Services Consumer Research Report 2020

Publisher IRN Research
Published Apr 01, 2020
Length 48 Pages
SKU # DBBQ16219489

Description

UK Legal Services Consumer Research Report 2020

This report is the second edition of an annual report considering consumer use, experiences and perceptions of using legal services in the UK, plus awareness and use of key national legal brands. Based on a survey of a nationally representative sample of 1,060 UK adults in March 2020 and comparisons with 2019 survey data.

The survey questions covered the following themes:

Use of law firms and solicitors, frequency of use, and reasons for use by legal area;DIY Law - those undertaking legal tasks themselves, practice areas;Methods of choosing a legal representative;Pricing models for legal services; Satisfaction levels with legal services provided; Value of published price information; •Important criteria to consider when choosing a legal representative;Likely use of remote and online legal services and support;Awareness and use of legal services brands;; Likely use of freelance solicitors;Understanding of consumer rights; Likely use of legal expenses insurance, and other options; Brands covered by the awareness and use questions are: Accident Advice Helpline, Co-operative Legal, First4Lawyers, Fletchers, Irwin Mitchell, Minster Law, InjuryLawyers4u, National Accident Helpline Simpson Millar, Slater & Gordon, Thompsons, Plus Admiral Law, DAS, Legal Zoom, Rocket Lawyer, Which?Legal

Please note: this is delivered as a Zip File.

Table of Contents

48 Pages
EXECUTIVE SUMMARY
Overview
Over 1 in 4 have used a law firm/solicitor in the last three years
Conveyancing and wills are the leading practice areas by volume
Largest group go back to a legal advisor used before
Word of mouth – the most likely choice for the majority .
As previous years, experience and reputation of advisor is main choice factor
Choice compromised by lack of differentiation but published prices would help
Clear majority pay a fixed fee for their legal services
Client satisfaction is relatively good
Almost three-quarters of clients would use the same law firm again
Hardly any consumers are aware of regulation, or their rights
DIY law works for over a quarter with a legal issue
Clear interest in freelance solicitors and downloadable legal documents .
Awareness and use of leading legal brands increasing
Market trends and future outlook
INTRODUCTION
Report coverage
CONSUMER USE OF LEGAL SERVICES
Over one in four have used law firms/solicitors in the last three years
Some DIY legal activities carried out by over a quarter
LEGAL ADVICE AREAS
As previous years, conveyancing and wills are main areas for advice
CLIENT SATISFACTION
Client satisfaction with service quality increases marginally
Almost three-quarters of clients would use the same advisor again
FINDING LEGAL REPRESENTATION
Word of mouth and familiarity lead the way when choosing a legal advisor
Word of mouth would also be the popular option for consumers
Under a quarter knew that their legal advisor was regulated
Experience/reputation and legal costs still the important choice factors
Differentiating law firms is difficult but prices on a website helps to choose
PAYING FOR LEGAL ADVICE
Over six out of ten law firm clients pay a fixed fee
DIY LEGAL
Over a quarter undertook some or all of the legal work themselves
DIY legal work undertaken because consumers think it’s easy
A majority would do it themselves again, an increase from 2019
LEGAL INSURANCE, FREELANCERS, HELPLINES
Freelance solicitors offering lower cost services would appeal to a majority
LEGAL BRANDS – AWARENESS AND USE
Many legal brands have increased consumer awareness in the last 12 months
MARKET TRENDS AND FUTURE OUTLOOK
Modest market growth expected in 2020

Pricing

Currency Rates
How Do Licenses Work?

How Do Licenses Work?

The primary function of a report license is to define how many people within a company are authorized to use the purchased report. This is separate to how a report might be delivered. Unless specifically identified otherwise, the purchase option is Single User. Below is a helpful description of that license, along with a sampling of others most commonly offered.

  • This license allows only one user to have access to and to use/read the report. It is not one user at a time or one user group; it is an individual who will be reading and utilizing the report.

  • This license allows for the entire purchasing company to read and use the report. This is the license level that would allow for a report to be placed on an internal company shared drive for access by all employees of that direct company. This license does not extend to parent or sister company use.

  • This license is designed to allow an entire department within a company full access to a report. The departmental license is a great option for companies that have more than one location and the department is spread out all over the country/world

  • This license is for companies that have one location where they want the report to be accessible by all employees within that physical location.

  • This is the most flexible of the licensing options. Some publishers will allow you to get a license for a preset number of people (typically 5). These licenses are ideal for small work groups.

License options are at the discretion of each publisher. As such, not all licenses indicated above are available for every product. If you are uncertain of the best license for your needs or would like a license that is not proactively available, please contact us and we will be happy to assist.

Head shot

Questions or Comments?

Our team has the ability to search within reports to verify it suits your needs. We can also help maximize your budget by finding sections of reports you can purchase.
Chat Now
Contact Us