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Benchmarking for 2025: Diagnostic Imaging Customer Experience and Service Performance Perspectives

Publisher IMV Medical Information
Published Sep 16, 2025
Length 260 Pages
SKU # TMG20401774

Description

Customer experience is increasingly a target for improving overall customer satisfaction and a potential opportunity for differentiation beyond product performance, service plans, and price. As diagnostic imaging professionals evaluate competitive offerings, understanding customer experience enables manufacturers to identify areas of improvement for strategic planning and competitive differentiation by benchmarking specific touch points against their key competitors. Our latest report, Benchmarking for 2025: Diagnostic Imaging Customer Experience and Service Performance Perspectives, is a key resource for companies seeking to improve performance and achieve competitive advantage in the marketplace.

This study offers an in-depth analysis of the performance of 11 different manufacturers with a deep dive into how a variety of touch points across the customer journey shapes customer experience scores. We asked 300 diagnostic imaging professionals to evaluate their experiences during specific touchpoints with OEMs, such as product awareness, selection, service, and support. We also asked diagnostic imaging professionals about the usage and satisfaction with AI/ML applications for clinical support and patient workflow.

Study Objectives
  • Understand and compare customer experience performance for 11 manufacturers.
  • Explore customer satisfaction on specific touchpoints associated with the pre-purchase experience, product experience, and post-purchase experience.
  • Understand the relative importance of specific attributes for customer experience.
  • Explore usage and satisfaction with AI/ML applications for clinical support and patient workflow.
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Table of Contents

260 Pages
1. Study Overview and Objectives
2. Executive Summary
3. Demographics
4. Diagnostic Imaging Manufacturer Rankings
5. Manufacturer Profiles
Canon Medical Systems (Toshiba)
Carestream
FujiFilm (incl. Hitachi)
GE Healthcare
Hologic
Konica Minolta
Philips Healthcare
Samsung
Shimadzu
Siemens Healthineers
United Imaging
6. Methodology
7. About Us
Companies Mentioned
Canon Medical Systems (Toshiba)
Carestream
FujiFilm (incl. Hitachi)
Hologic
Konica Minolta
Philips Healthcare
Samsung
Shimadzu
Siemens Healthineers
United Imaging
Ranked Touchpoints
Equipment Awareness
Equipment Knowledge
Equipment Selection
Equipment Integrity
Service Provided
Support Provided
Satisfaction and Loyalty

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