Worldwide IT Service Management Software Market Shares, 2019: The Shift to Service Management
This IDC study provides worldwide IT service management software market share data for 2019."Enterprise service management, the marshaling of the organizations' assets to deliver discrete outcomes both internally and externally, requires ITSM vendors to set aside the concept of the ticket as an organizing concept," said Shannon Kalvar, research manager, IT Service Management and Client Virtualization. "The more vendors understand this shift, and a capitalize on it, the greater their opportunity to capture growth in this market."
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