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Worldwide Customer Service Applications Market Shares, 2018: Salesforce Leads with $3.5 Billion in Market

Worldwide Customer Service Applications Market Shares, 2018: Salesforce Leads with $3.5 Billion in Market

This IDC study examines the customer service applications market for 2016–2018. Revenue and market share of the leading vendors are provided for 2018."Despite years of investment in customer service environments in terms of technology and process improvements, customer service applications are at a critical stage of requiring upgrades to ensure contextual handling of customer interactions. AI in particular being added to the environment is precipitating a review of content and processes." — Mary Wardley, program VP, Customer Care and CRM

Please Note: Extended description available upon request.


IDC Market Share Figure
Executive Summary
Advice for Technology Suppliers
Market Share
Who Shaped the Year
Market Context
Significant Market Developments
Methodology
Market Definition
Related Research

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