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Worldwide Customer Relationship Management Applications Software Forecast, 2024–2028: AI-Driven Data Strategies Fueling Market Growth

Publisher IDC
Published Dec 13, 2024
Length 14 Pages
SKU # IDC19417112

Description

Worldwide Customer Relationship Management Applications Software Forecast, 2024–2028: AI-Driven Data Strategies Fueling Market Growth


This IDC study provides the worldwide customer relationship management applications software forecast for 2023-2028. "Unlocking the true potential of data will be crucial to navigate an era of accelerated disruption. Companies will seek solutions to leverage data in novel ways to address complexity, harnessing the opportunities afforded by artificial intelligence (AI) to refine their decision-making processes and drive impactful business outcomes," said Michelle Morgan, research manager, Sales Force Productivity and Performance at IDC.

Table of Contents

14 Pages

IDC Market Forecast Figure

Executive Summary

Advice for Technology Suppliers

Market Forecast

Market Context

Drivers and Inhibitors

Drivers

Advancements in Artificial Intelligence and Machine Learning

Data-Driven Decision-Making

Inhibitors

Geopolitical Volatility

Market Saturation and Customer Choice Paralysis

Significant Market Developments

Changes from Prior Forecast

Market Definition

Methodology

Historical and Forecast Market Values and Exchange Rates

Related Research

Pricing

Currency Rates
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