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Worldwide Customer Experience Services Market Shares, 2020

Publisher IDC
Published Nov 24, 2022
Length 12 Pages
SKU # IDC17523133

Description

Worldwide Customer Experience Services Market Shares, 2020

This IDC study discusses worldwide customer experience services market shares for 2020."The pressure of sudden consumer and business change caused by the COVID-19 pandemic created huge challenges for CX services vendors in what was already a highly competitive vendor landscape," said Sangeetika Srivastava, senior research analyst in IDC's Worldwide Services Group. "But this crisis also created new opportunities for vendors that helped the client pivot quickly to new offerings, channels, and operating models. Vendors must learn the lessons of the 2020 pandemic while helping clients grow in the new 'post-COVID-19' environment."

Please Note: Extended description available upon request.

Table of Contents

12 Pages
IDC Market Share Figure
Executive Summary
Advice for Technology Suppliers
Market Share
Worldwide Top 10 Vendor Shares for 2020
Worldwide Revenue of Leading Agency Networks Owned by Holding Companies, 2019 and 2020
Who Shaped the Year
WPP
Omnicom
Publicis
Accenture
Market Context
Significant Market Developments
Methodology
Market Definition
Customer Experience (CX) Services
Related Research

Pricing

Currency Rates
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