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Worldwide Customer Communications Management Software Market Shares, 2020: 1H21 Update

Publisher IDC
Published Jan 27, 2022
Length 11 Pages
SKU # IDC16953644

Description

Worldwide Customer Communications Management Software Market Shares, 2020: 1H21 Update

This IDC study contains estimated vendor shares for the customer communications management market for 2020."The COVID-19 pandemic had a severe impact to IT spending in 2020 and traditional document generation heavily dependent on print or on-premises deployments were caught in the downfall," according to Marci Maddox, research director of IDC's Digital Experience Strategies program. "The growing demand for dynamic, real-time communications that deliver consistent, timely, and personalized experiences at scale will be the opportunity to regain momentum in this market going forward."

Please Note: Extended description available upon request.

Table of Contents

11 Pages
IDC Market Share Figure
Executive Summary
Advice for Technology Suppliers
Market Share
Who Shaped the Year
OpenText
Smart Communications
Conga
Other Customer Experience Themes
Market Context
Trends in Customer Communications Management Software
Significant Market Developments
Methodology
Market Definition
Related Research

Pricing

Currency Rates
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