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Worldwide Conversational AI Tools and Technologies Market Shares, 2021: Conversational AI Hits the Mainstream

Publisher IDC
Published Jul 29, 2022
Length 12 Pages
SKU # IDC17330122

Description

Worldwide Conversational AI Tools and Technologies Market Shares, 2021: Conversational AI Hits the Mainstream

This IDC study presents a view of worldwide conversational artificial intelligence (AI) tools and technologies revenue broken down by vendor for the calendar year 2021."Following strong growth in 2020, the conversational artificial intelligence tools and technologies market saw even more significant and accelerated growth in 2021, growing 31.3% to $3.3 billion," says Hayley Sutherland, research manager, Conversational AI and Intelligent Knowledge Discovery at IDC. "2021 saw the expansion of conversational AI adoption and vendor offerings across a wide variety of use cases and channels, as well as the emergence of conversational intelligence and agent assistance as a significant subsegment, and near-constant market movement in the form of acquisitions, emerging vendors, and new and improved technological capabilities. As a result, this continues to be a crowded, competitive, and quickly evolving space."

Please Note: Extended description available upon request.

Table of Contents

12 Pages
IDC Market Share Figure
Executive Summary
Advice for Technology Suppliers
Market Share
Who Shaped the Year
Market Context
Significant Market Developments
Methodology
Market Definition
Related Research

Pricing

Currency Rates
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