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Worldwide Contact Center Applications Software Market Shares, 2021: Public Cloud Surges

Publisher IDC
Published Jul 27, 2022
Length 13 Pages
SKU # IDC17330101

Description

Worldwide Contact Center Applications Software Market Shares, 2021: Public Cloud Surges

This IDC study presents the market size and 2021 contact center applications software revenue market shares by vendor. "The contact center market years of 2020 and 2021 were very much a story directed by the COVID-19 pandemic, in terms of the usage of cloud-based technologies," said Mary Wardley, program vice president, Customer Care and CRM at IDC. "2020 was a reactionary period while 2021 and on into 2022 is a story of building resiliency in operations and innovation in process."

Please Note: Extended description available upon request.

Table of Contents

13 Pages
IDC Market Share Figure
Executive Summary
Advice for Technology Suppliers
Market Share
Who Shaped the Year
Genesys
NICE
Avaya
Cisco
Verint Systems
Market Context
Geography
Public Cloud Services
Significant Market Developments
Methodology
Market Definition
Contact Center Applications
Related Research

Pricing

Currency Rates
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