Worldwide CSP Operations Forecast, 2016–2020
This IDC study shows that while CSPs are successfully managing operational expenses in the near term, the market revenue will continue to grow. By 2020, spending on CSP operations will approach $34 billion globally, with over two-thirds of market revenue coming from the North America and EMEA regions."Business imperatives to successfully deliver agile and responsive services to customers require significant ongoing investments in CSP operations platforms," said Elisabeth Rainge, research vice president Communications Service Provider Operations. "Cloud, virtualization, and software initiatives will drive key transitions in investment priorities."