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Vendor and Sourcing Management: Robotics Change the Sourcing Landscape

Vendor and Sourcing Management: Robotics Change the Sourcing Landscape

This IDC study discusses new trends in process automation technology, with an eye to developments that will have a significant impact on vendor and sourcing management strategies. It explains the advantages of the first generation of automation software and what types of processes it is best suited to handle. A new generation of automation software, with a focus on cognitive computing, is also described. In conclusion, the study examines the potential impact of automation software over the next few years. The study is relevant to vendor and sourcing management (VSM) professionals who need to further their knowledge of automation in business and robotic processing automation and CIOs who need to understand where automation software can be used within their companies to alleviate workload on IT departments and enable different divisions to help themselves. This study provides:

  • An explanation of process automation and what current technology is capable of performing
  • A list of the advantages of process automation
  • Types of processes that are well suited to automation
  • Trends in sourcing that are driving the adoption of process automation technology
  • An examination of the future of automation
  • Essential guidance for within the next 6 months, 6–18 months, and beyond 18 months

"Robotic process automation (RPA) is still being used by early adopters," says Ron Babin, adjunct analyst with IDC's Research Network. "While the adoption rate is likely to remain relatively low over the next 12–18 months, it can be expected that once the usability and cost savings have been demonstrated, first-generation RPA platforms will be more widely adopted. Within the next five years, most repeatable, rules-based knowledge work will be handled by software robots while humans focus on the exceptions."

Please Note: Extended description available upon request.

IDC Opinion
In This Study
IT Executive Program Research Agenda
Situation Overview
Process Automation Technology
Advantages of Automation
Increased Efficiency
Faster Speed of Service
Decreased Costs
Ease of Use
Performance Data/Metrics
No API Required
Where Is Automation Most Useful?
Current Sourcing Trends Driving Automation
Future Outlook
Essential Guidance
Related Research
Figure: IT Executive Program Research Agenda Themes

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