VMware Skyline: A New Era of Automated, Proactive Support for VMware Customers
This IDC Market Note provides an overview and analysis of the latest support technology from VMware, VMware Skyline —– a predictive and prescriptive support offering for VMware customers with active software support subscriptions."CIOs and IT managers are facing the difficult task of seamlessly managing complex IT environments that incorporate on-premises and cloud technology solutions to meet the needs of demanding internal and external customers," said Elaina Stergiades, research manager, Software Support. "To help address these issues, last year VMware introduced VMware Skyline, featuring preventive and predictive support for individual environments as well as advanced technologies to aggregate support data and solve problems across the VMware ecosystem. Support technologies like VMware Skyline are helping set a new standard for enterprise software support, finally realizing the promise of AI and machine learning for IT operations."
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