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Twilio Targets Customer Engagement with SIGNAL 2022 Announcements

Publisher IDC
Published Dec 13, 2022
Length 4 Pages
SKU # IDC17560482

Description

Twilio Targets Customer Engagement with SIGNAL 2022 Announcements

This IDC Market Note covers Twilio product announcements and quarterly financial results made during the Twilio SIGNAL 2022 conference, which took place in San Francisco, from November 1 to 3, 2022."Twilio's announcement of Engage's general availability offers real-time personalization designed to work with Twilio's Segment CDP," said David Wallace, research director, Customer Data and Analytics at IDC. "Twilio Voice integration with Google Dialogflow CX provides AI assistance for remote agents, and Silent Network Authentication is an interesting new approach to identity resolution for a seamless customer experience."

Please Note: Extended description available upon request.

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4 Pages
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