This IDC Market Note discusses Twilio's preview of its customer engagement platform at Twilio SIGNAL 2025. Twilio is charting a new path for cloud communications.According to Courtney Munroe, research VP, Worldwide Telecommunications Research at IDC, "Twilio's SIGNAL 2025 announcement of its next-generation platform is the culmination of a concerted effort by Twilio to usher in a new vision of customer engagement. The company will leverage a seamless blend of APIs and customer data enabled by AI tools to facilitate new innovative customer interactions and business transactions."
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