The Telecom Billing Transformation Landscape in the Age of AI

Billing is a priority investment area for a significant portion of EMEA MNOs across the 2024–2026 period, reflecting a broader shift toward converged IT platforms that support capabilities like billing across diverse service lines and customer profiles. Billing systems play a dual role: managing revenue collection and recognition while serving as a critical touch point with customers. For this reason, they act as a nexus for transformations that can drive improvements in customer experience and accelerate service innovation cycles."Legacy billing systems are a barrier to telco service innovation and to enabling a better customer experience. Consolidating billing systems and adopting AI capabilities are essential for telcos seeking to improve their bottom-line costs and enable top-line revenue growth." — Chris Silberberg, research manager, EMEA telco insights, IDC