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The Telecom Billing Transformation Landscape in the Age of AI

Publisher IDC
Published May 20, 2025
Length 20 Pages
SKU # IDC20044824

Description

Billing is a priority investment area for a significant portion of EMEA MNOs across the 2024–2026 period, reflecting a broader shift toward converged IT platforms that support capabilities like billing across diverse service lines and customer profiles. Billing systems play a dual role: managing revenue collection and recognition while serving as a critical touch point with customers. For this reason, they act as a nexus for transformations that can drive improvements in customer experience and accelerate service innovation cycles."Legacy billing systems are a barrier to telco service innovation and to enabling a better customer experience. Consolidating billing systems and adopting AI capabilities are essential for telcos seeking to improve their bottom-line costs and enable top-line revenue growth." — Chris Silberberg, research manager, EMEA telco insights, IDC

Table of Contents

20 Pages

Executive Snapshot

New Market Developments and Dynamics

Introduction

Industry Dynamics

Billing Modernization

Billing and AI

Billing Beyond Connectivity

Supplier Landscape

Amdocs

Aria Systems, Inc.

Cerillion

CSG

Ericsson

Lifecycle Software

Mavenir

Netcracker

Oracle

Qvantel

Advice for the Technology Supplier

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Related Research

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