Technology Outsourcing: From Converging Markets to Concentration into Pure-Play Cloud Service Providers

Technology Outsourcing: From Converging Markets to Concentration into Pure-Play Cloud Service ProvidersThis IDC Market Perspective discusses how technology outsourcing services markets are converging to what IDC refers to as managed cloud services."The technology outsourcing services markets are undergoing a fundamental shift to a new consumption and delivery model, referred to as managed cloud services, in which these markets are converging into a common set of delivery capabilities that are increasingly competing with hyperscalers (e.g., AWS, Google, Azure, and Alibaba)," says David Tapper, VP, Outsourcing and Managed Cloud Services at IDC. "Building a successful managed cloud services business will require managed SPs to go to market with workload-centric managed cloud services, drive differentiation using unique capabilities, consider a distinct business unit for cloud, understand total risk and risk tolerance, develop a long-term road map of transformation, and define the 'end state' and structure of a pure-play cloud provider."

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Executive Snapshot
New Market Developments and Dynamics
Evolution of Technology Outsourcing Services
Stages of Evolution
Market Convergence
Managed Cloud Services as Extraction Markets of Technology Outsourcing Services
Convergence to Managed Cloud Services
Requirements
Managed Cloud Services: Optimizing Quality of Service and Cost
Service Delivery Cannibalization: Taking the "Managed" Out of Managed Cloud Services
Conversion to Cloud
The A.R.T. of Becoming a Cloud Provider
The Convergence of Competition and the Concentration to Pure-Play Cloud Service Providers
Advice for Service Providers
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Related Research
Synopsis

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