State of Customer Experience in Turkey

State of Customer Experience in Turkey

This IDC Market Perspective discusses the state of customer experience (CX) initiatives in Turkey. It presents the priorities of different industries, identifies challenges faced by Turkish organizations in delivering high-quality CX, and provides guidance for technology suppliers."CX is becoming a significant competitive differentiator. However, it may take some organizations years to achieve true CX maturity. Organizations are often held back by their failure to recognize the value of CX across the organization. Some pioneering organizations have started to make a noticeable CX impact by utilizing AI, natural language processing, and AR/VR." — Principal Analyst, Eren Eser, IDC Turkey

Please Note: Extended description available upon request.

Executive Snapshot
Market Developments and Dynamics
Advice for the Technology Supplier
Learn More
Related Research

Download our eBook: How to Succeed Using Market Research

Learn how to effectively navigate the market research process to help guide your organization on the journey to success.

Download eBook