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South Africa IT Services Market Forecast, 2023–2028

Publisher IDC
Published Jul 26, 2024
Length 19 Pages
SKU # IDC19023994

Description

South Africa IT Services Market Forecast, 2023–2028


This IDC study gives an overview of the IT services industry in South Africa in 2023 and forecasts IT services expenditure through 2028. It illustrates market size and distribution by foundation market and vertical market. The study also presents forecasts for 12 foundation market categories.The study answers the following questions:What are IDC's predictions on IT services spending in South Africa? What are the assumptions behind the forecast numbers? What impact will digital transformation initiatives have on the market?What are the latest trends in IT services delivery in South Africa (e.g., hybrid cloud, DX, AI, and automation)?What are the concerns and preferences of end users in South Africa regarding IT services procurement?"Business transformation and risk reduction are key drivers for South African enterprise customers engaging with IT services. Strong interest in AI will create new opportunities, while a rebalancing of cloud priorities will also open doors for migration, optimization, and modernization engagements. Key themes to watch for the future include automation and process improvement, cybersecurity and business risk, intelligence, and governance. Table-stakes will include AI capabilities, hybrid cloud, automation, and local governance." — Jonathan Tullett, associate research director, services, IDC Sub-Saharan Africa

Please Note: Extended description available upon request.

Table of Contents

19 Pages

IDC Market Forecast Figure

Executive Summary

Advice for Technology Suppliers

Evolve KPIs and SLA Metrics to Align with Business Outcomes

Emphasize Integration and Automation

Invest in AI Capabilities and Target AI Success Stories

Rebalance Hybrid Cloud Capabilities

Market Forecast

South Africa IT Services Spending Overview by IDC Primary Market

Managed Services

IDC Analysis of the Managed Services Primary Market

Project-Oriented Services

IDC Analysis of the Project-Oriented Services Primary Market

Support Services

IDC Analysis of the Support Services Primary Market

Overview of South African IT Services Spending by Vertical Markets

Public Sector

Retail and Services

Financial Services

Infrastructure and Energy

Manufacturing and Resources

Market Context

Drivers and Inhibitors

Drivers

Spending on New Technologies

Modernization and Efficiency

Skills Centralization

Inhibitors

Electricity Shortages

Currency Volatility

Significant Market Developments

Uneasy Economic Stability

Datacenter, Local Cloud, and Connectivity Expansion

AI Everywhere

Changes from Prior Forecast

Market Definition

IDC's Services Markets Overview Map

Methodology

Research Sources

Revenue Recognition

Notes on Forecasting

Notes on the Exchange Rates Used in the Report

Related Research

Search Inside Report

Pricing

Currency Rates
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