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Significant Vendor Announcements in VOC

Publisher IDC
Published Jul 24, 2023
Length 4 Pages
SKU # IDC18089980

Description

Significant Vendor Announcements in VOC


This IDC Market Note reviews announcements made recently in the voice of the customer (VOC) applications market. "VOC vendors continue to push for differentiation with ease of use of AI in their offerings," says Lou Reinemann, research director, Voice of the Customer and Customer Success Applications at IDC. "To address concerns about privacy of data as well as inaccuracies in AI insights, VOC practitioners are implementing systems with human oversight such as agent assist."

Please Note: Extended description available upon request.

Table of Contents

4 Pages
Executive Snapshot
In This Market Note
IDC's Point of View
Learn More
Related Research
Synopsis

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