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Siemens, Salesforce Partnership to Drive Customer-Centric Servitization in Manufacturing

Publisher IDC
Published Feb 12, 2024
Length 4 Pages
SKU # IDC18540126

Description

Siemens, Salesforce Partnership to Drive Customer-Centric Servitization in Manufacturing


This IDC Market Note discusses the recently announced partnership between Siemens and Salesforce to integrate functionalities of their respective product life-cycle management (PLM) and customer relationship management (CRM) systems to drive service efficiency and customer experience in manufacturing."The Siemens and Salesforce partnership highlights the significance of integrating PLM and CRM systems to boost service capabilities and customer satisfaction as well as foster continuous product quality improvement and innovation. Furthermore, it paves the way for manufacturers to expand their service-based offerings and increase their competitive edge in a fast-paced market," said Mark Casidsid, senior research analyst, IDC Manufacturing Insights,

Please Note: Extended description available upon request.

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4 Pages
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