Services Transformation: Critical Issues for Digital Transformation
This IDC study provides an overview of IDC's IT Executive Programs (IEP) Services Transformation advisory practice. Within the context of the 3rd Platform, this practice provides guidance to CIOs and other strategic IT executives as they wrestle with the increasing complexity, change, and opportunities that limit the traditional contribution of IT service management and that demand services transformation. It provides this by explaining the area and scope of the practice, laying out the key issues, and describing the main research themes focused on addressing those issues. Services transformation is more than traditional IT service management that has historically catered to the management process and tools of infrastructure, applications, and components. Rather, service transformation is effectively brokering, integrating, and orchestrating the IT business oriented services essential for digital transformation, stated Bill Keyworth, vice president and IT executive advisor, IDC Research.