Services Transformation: Communicating IT's Effectiveness with Strategic Cost Metrics
This IDC study describes five strategic metrics that CIOs and IT financial managers can exploit to demonstrate to senior executives the effectiveness and efficiency with which IT is managing company funds. It explains the service portfolio optimization metric, innovation metric, sourcing metric, "black hole" metric, and cloud versus on-premise metric. These metrics require that IT has a good understanding of its service portfolio and how its assets and resources are costed and consumed. However, for IT to remain competitive with outside providers, CIOs and other senior IT executives must arm themselves with metrics that prove that IT is making strong progress in service and cost management and can compete with the outside market. This study enables them to use metrics to support IT's essential role in the organization."CIOs who spend time and effort to go beyond traditional cost center reporting and develop a service portfolio and cost model that can generate the set of five metrics in this report will be in a strong position to engage the business as a trusted business partner," says Bob Multhaup, adjunct analyst with IDC's Research Network.
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