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ServiceNow's Knowledge18 — Enhancing and Expanding the Now Platform for Enterprise Operations

ServiceNow's Knowledge18 — Enhancing and Expanding the Now Platform for Enterprise Operations

This IDC Market Note reviews ServiceNow's Knowledge18 conference."Knowledge18 showcased both ServiceNow's vision of itself as an operations platform and the journey ServiceNow must undertake with its customers to realize that vision in a sustainable fashion," said Shannon Kalvar, research manager, IT Service Management. "The company's investments in customer success and user experience should enable the ecosystem to start closing the gap between rhetoric and reality."


Executive Snapshot
In This Market Note
IDC's Point of View
IT Service Management
IT Operations Management
Application Platforms and Low-Code/No-Code Development
Asia/Pacific Cloud Platforms
ServiceNow Initiates DevOps Strategy
Advice to IT Executives and the Partner Community
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Related Research
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