ServiceNow's Knowledge18 — Enhancing and Expanding the Now Platform for Enterprise Operations
This IDC Market Note reviews ServiceNow's Knowledge18 conference."Knowledge18 showcased both ServiceNow's vision of itself as an operations platform and the journey ServiceNow must undertake with its customers to realize that vision in a sustainable fashion," said Shannon Kalvar, research manager, IT Service Management. "The company's investments in customer success and user experience should enable the ecosystem to start closing the gap between rhetoric and reality."
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