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ServiceNow Knowledge 2024: "AI is Real" — An IDC EMEA Analysis and Deep Dive

Publisher IDC
Published Jun 07, 2024
Length 7 Pages
SKU # IDC18850893

Description

ServiceNow Knowledge 2024: "AI is Real" — An IDC EMEA Analysis and Deep Dive


This IDC Market Note analyzes major announcements and topics discussed during Knowledge 2024 summit, ServiceNow's Global Annual customers and partners event that took place on May 7-9, 2024. This document provides an EMEA-focused view and IDC EMEA Research takeaways."The importance of leveraging Cloud solutions to win in the AI-era and the importance of an Intelligent Platform as the foundation for those solutions to get the maximum ROI from AI investments have been highlighted and something IDC fully echoes." Said Andrea Siviero, Senior Research Director, MacroTech, Digital Business, and Future of Work.

Please Note: Extended description available upon request.

Table of Contents

7 Pages
Executive Snapshot
In This Market Note
IDC's Point of View
AI Is Real and in Every Business Corner!
The Relationship Between ServiceNow, ERP Vendors, and ERP Modernization Programs
The Value of the Partner Ecosystem in EMEA
EMEA Growth and Scale Highlights
IDC Recommendations for ServiceNow EMEA
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