ServiceMax Enhances Capabilities in Service Execution Management with the Acquisition of Zinc

ServiceMax Enhances Capabilities in Service Execution Management with the Acquisition of Zinc

This IDC Market Note provides an analysis of the impact that ServiceMax's acquisition of Zinc will have on the service life-cycle management (SLM) space. SLM is no longer a result of equipment or products being sold, and technology vendors must enable manufacturers with the tools to collaborate, proactively support, and resolve issues in real time. Not having the right answer at a technician's fingertips is not acceptable in this digital and customer-centric age.

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Executive Snapshot
In This Market Note
IDC's Point of View
Attract Talent with a Culture of Innovation
Fragmented Service Market Searches for End-to-End Solutions
The Future of Field Service and Excellent Customer Experiences
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Related Research
Synopsis

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