Robotic Process Automation Technology's Role in Workflow Transformation

Robotic Process Automation Technology's Role in Workflow Transformation

This IDC Market Perspective discusses the RPA market developments and opportunities, providing recommendations for managed workflow services providers eager to support companies' business process improvement initiatives. As companies increasingly implement digital initiatives to improve business process, RPA along with AI are set to enhance process capabilities delivering greater productivity, IT efficiency, and increased business visibility. "IDC's continuous research and 2018 Western European Hardcopy Survey results confirm that many companies are implementing digital initiatives to improve business process," said Jacqui Hendriks, research manager, Managed Print and Document Services. "Robotic process automation is set to make a major impact in improving high-volume, repetitive tasks. This will provide managed workflow services and BPO providers with a major market opportunity, and access to an increased number of use cases will help companies to understand the benefit of lower-scale implementation."

Executive Snapshot
New Market Developments and Dynamics
Background: RPA and AI
Robotic Process Automation
Artificial Intelligence
Decision Makers and Their Process Challenges
Elevating Benefits of Business Process Outsourcing to Improve Customer Experience
Supporting Customers' Business Processes
Advice for the Services Provider
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