Robotic Process Automation Technology's Role in Workflow Transformation
This IDC Market Perspective discusses the RPA market developments and opportunities, providing recommendations for managed workflow services providers eager to support companies' business process improvement initiatives. As companies increasingly implement digital initiatives to improve business process, RPA along with AI are set to enhance process capabilities delivering greater productivity, IT efficiency, and increased business visibility. "IDC's continuous research and 2018 Western European Hardcopy Survey results confirm that many companies are implementing digital initiatives to improve business process," said Jacqui Hendriks, research manager, Managed Print and Document Services. "Robotic process automation is set to make a major impact in improving high-volume, repetitive tasks. This will provide managed workflow services and BPO providers with a major market opportunity, and access to an increased number of use cases will help companies to understand the benefit of lower-scale implementation."
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