The Rising Role of CIOs in Delivering Superior Employee Experience
Description
The Rising Role of CIOs in Delivering Superior Employee Experience
This IDC Perspective details the rising role of CIOs in delivering superior employee experience. Employee experience (EX) is a strategy, not just a toolset. The CIO can uniquely champion EX strategy by provisioning the data and enabling the technology, tools, and resources that will have an enduring and high-value impact. Pandemic-driven changes in modes of work have brought important employee-centric improvements around location and automation, but the next steps the organization takes are critical for ensuring that the lived employee experience is optimized. The CIO can lead by standing back and taking an integrated view of the strategy, data, and investments to deliver a superior employee experience and drive measured value across the organization."The next couple of years will be critical points of inflection as most industries stabilize operations for the new post-pandemic reality of remote work and digital interaction," says Alizabeth Calder, adjunct research advisor with IDC's IT Executive Programs (IEP). "At the center of that stabilization will be the lived experience of the frontline workers and support organizations in how they acclimate to new modes of work; customer expectations and digital strategies will be watched, and perceptions will drive both positive and negative impacts. Employee experience is now clearly recognized to be a cornerstone of customer experience and a foundation of the organization's ability to drive growth, profit, and stakeholder value. The CIO has a new leadership imperative to champion superior employee experience, both across the organizations they serve and internally in support of a superior employee experience."
Please Note: Extended description available upon request.
This IDC Perspective details the rising role of CIOs in delivering superior employee experience. Employee experience (EX) is a strategy, not just a toolset. The CIO can uniquely champion EX strategy by provisioning the data and enabling the technology, tools, and resources that will have an enduring and high-value impact. Pandemic-driven changes in modes of work have brought important employee-centric improvements around location and automation, but the next steps the organization takes are critical for ensuring that the lived employee experience is optimized. The CIO can lead by standing back and taking an integrated view of the strategy, data, and investments to deliver a superior employee experience and drive measured value across the organization."The next couple of years will be critical points of inflection as most industries stabilize operations for the new post-pandemic reality of remote work and digital interaction," says Alizabeth Calder, adjunct research advisor with IDC's IT Executive Programs (IEP). "At the center of that stabilization will be the lived experience of the frontline workers and support organizations in how they acclimate to new modes of work; customer expectations and digital strategies will be watched, and perceptions will drive both positive and negative impacts. Employee experience is now clearly recognized to be a cornerstone of customer experience and a foundation of the organization's ability to drive growth, profit, and stakeholder value. The CIO has a new leadership imperative to champion superior employee experience, both across the organizations they serve and internally in support of a superior employee experience."
Please Note: Extended description available upon request.
Table of Contents
12 Pages
- Executive Snapshot
- Situation Overview
- Lead in EX Strategy
- Champion Data Strategies That Provide Context
- Thought Leadership
- EX View of the End-to-End Digital Experience
- Enabling Creative and High-Value Data Capture and Utilization
- Enabling Technology, Tools, and Resources
- Innovating for How Work Is Done
- Meeting the Rising Bar of Employee Needs
- Enabling Real-Time Insight for Investment
- Advice for the Technology Buyer
- Learn More
- Related Research
- Synopsis
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