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Retail Reinvention in the Age of AI Everywhere: From Omni-Channel to Future-Forward, Autonomous, and Resilient

Publisher IDC
Published Sep 16, 2024
Length 11 Pages
SKU # IDC19185197

Description

Retail Reinvention in the Age of AI Everywhere: From Omni-Channel to Future-Forward, Autonomous, and Resilient


This IDC Perspective documents the journey retailers have made from omni-channel beginning in 2009 through digital transformation, AI, and mobile everywhere to the current pivot to AI/generative AI (GenAI), intelligent cloud/edge computing, and AI-powered business. Valuable advice and guidance are provided regarding the critical AI/GenAI use cases and how to start the journey to becoming future-forward, autonomous, and resilient (FAR). According to Leslie Hand, group vice president, IDC Retail Insights and Financial Insights, "Enabling omni-channel business has required a continual evolution that includes adding net-new applications and systems, but the pivot to AI has only just begun. Now the industry is on a path to becoming future-forward, autonomous, and resilient, leveraging AI and GenAI to take retail reinvention even farther. Retailers can continue to improve on omni-channel by focusing on the customer with the most efficient product flows and engaging employee experiences in mind."

Table of Contents

11 Pages

Executive Snapshot

Situation Overview

The Journey to Future-Forward, Autonomous, and Resilient

The Chronology of Omni-Channel to FAR

The Birth of Omni-Channel

The Dawn of Omni-Channel: Laying the Foundation

Digital Transformation: Expanding Capabilities

AI and Mobile Everywhere: Enhancing Operations and Improving Profitability

AI-Fueled Business: Pioneering FAR with AI/Generative AI and Intelligent Edge Computing

Advice for the Technology Buyer

Advice for Continuing to Navigate the Journey to FAR

Recommendations for Retailers

Conclusion

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Related Research

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